Courtney Seguin Boisvenue
Summerstown,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Sheehan's Pub & Pizza (2 Month Term)
07.2024 - 08.2024
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
Warranty Services
KP Windows
06.2022 - 08.2024
- Negotiated with suppliers to secure favorable terms on replacement parts, reducing overall costs associated with warranty services.
- Completed customer orders and warranty services according to manufacturer specifications.
- Served as the primary point of contact between end-users and third-party vendors when coordinating hardware replacements or warranty services.
- Kept meticulous records of all completed jobs, allowing quick reference when addressing future problems or providing warranty services.
- Completed warranty services and submitted required paperwork.
Program Coordinator
Habitat For Humanity (SHORT TERM)
05.2021 - 05.2022
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Store Manager
McDonald's
04.2015 - 05.2021
- Participation in local events that positively impact our community
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reached monthly sales goals and grew customer loyalty with a focused approach to the diner experiences.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Cornwall, Canada
High school diploma or GED -
Cornwall Collegiate & Vocational School
06.2016
Skills
- Team Management
- Customer service
- Communication skills
- Leadership
- Organizational skills
- Store Management Experience
- Sales Management
- Interviewing
Certification
- Smart Serve, 08/31/26
- Food Handler Certification, 08/31/26
Languages
English
Full Professional
Hungarian
Limited Working
Timeline
Waitress Supervisor
Sheehan's Pub & Pizza (2 Month Term)
07.2024 - 08.2024
Warranty Services
KP Windows
06.2022 - 08.2024
Program Coordinator
Habitat For Humanity (SHORT TERM)
05.2021 - 05.2022
Store Manager
McDonald's
04.2015 - 05.2021
High school diploma or GED -
Cornwall Collegiate & Vocational School
- Smart Serve, 08/31/26
- Food Handler Certification, 08/31/26
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