Thaiane Conceicao
Toronto,ON
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in time management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Michoz Grill
03.2019 - 04.2022
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Business Owner - Self Employed
Martins Cozinha Ltda
08.2016 - 11.2018
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
Production, Planning and Control Intern
Biofarm Quimica E Farmaceutica
04.2015 - 04.2016
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Quality Control Intern
Biofarm Química E Farmacêutica
04.2014 - 03.2015
- Enhanced product quality by conducting thorough inspections and tests throughout the production process.
- Supported continuous improvement efforts for better product performance and reduced defects.
- Identified areas of non-conformance with detailed documentation, enabling corrective actions to be taken promptly.
- Collaborated with cross-functional teams to develop and implement robust quality control processes and procedures.
- Trained new team members on quality control procedures, ensuring consistent adherence to established standards.
- Participated in regular audits, verifying adherence to established protocols and identifying opportunities for improvement.
Education
Post-Degree - Product Management
Descomplica
SP, Brazil09.2024
Bachelor of Production Engineering -
Universidade De Araraquara UNIARA
SP, Brazil12.2015
Certificate of Technical Studies - Business Administration
Centro Paula Souza ETEC
SP, Brazil12.2011
Skills
- Task Delegation
- Management Support
- Guest Relations Management
- Relationship Building
- Exceptional communication
- Safe Food Handling
- Staff Monitoring
- Team Management
- Inventory controls
- Staff Forecasting
- Time Management
- Self Motivation
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Waitress Supervisor
Michoz Grill
03.2019 - 04.2022
Business Owner - Self Employed
Martins Cozinha Ltda
08.2016 - 11.2018
Production, Planning and Control Intern
Biofarm Quimica E Farmaceutica
04.2015 - 04.2016
Quality Control Intern
Biofarm Química E Farmacêutica
04.2014 - 03.2015
Post-Degree - Product Management
Descomplica
Bachelor of Production Engineering -
Universidade De Araraquara UNIARA
Certificate of Technical Studies - Business Administration
Centro Paula Souza ETEC
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