COURTNEY REIMER
Edmonton,Canada
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator /Sales Assistant
M.A Stewart & Sons
2023.09 - Current
- Reduced paperwork backlog by digitizing material test reports and maintaining an organized electronic filing system.
- Providing customers with MTR documents.
- Coordinated with valve factories for correct documentation.
- Order entry / purchase order creation.
- Coordinated logistics for events, including venue selection, transportation, catering and audio/visual equipment.
- Maintained accurate office/kitchen inventory levels by initiating orders when necessary.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Operations Coordinator
TForce Logistics
2018.05 - 2023.03
- Developed and enforced internal policies and procedures to ensure compliance with safety regulations and industry standards
- Coordinated and oversaw the daily operations of the department, including staffing and resource allocation
- Developed and implemented a system for tracking and reporting customer feedback, resulting in improved customer satisfaction ratings
- Performed daily inspection and maintenance on the forklift, ensuring proper functioning and safety compliance
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Order Picker
IS2 Workforce Solutions
2017.09 - 2018.05
- Assembled and packaged orders for shipping
- Used a handheld scanner to efficiently pick orders
- Met daily order picking and shipping goals
- Identified opportunities for process improvement and made recommendations to management
- Followed verbal and written instructions to accurately pick orders
Shipping and Receiving Coordinator
Amre Supply
2016.03 - 2017.09
- Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Mobile DJ
Revolution Entertainment
2017.04 - 2017.09
- Developed a comprehensive wedding planning checklist that created a seamless and stress-free experience for the bride and groom
- Set up lighting equipment to capture stunning wedding photos in various outdoor and indoor settings
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Monitored systems in operation and input commands to troubleshoot areas.
- Researched product and issue resolution tactics to address customer concerns.
Social Media Marketing Manager
Tien Lung Taekwon-Do
2016.01 - 2017.03
- Created and managed social media campaigns to increase brand engagement.
- Devised content strategy to effectively engage target audiences.
- Conducted market research to identify new opportunities and target markets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Coordinated with design and media teams to develop high-quality creative assets.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Race Director/Customer Service Agent
Speeders Indoor Prokarts
2013.02 - 2015.10
- Assigned work to staff, set schedules, and motivated strong performance in key areas
- Trained and supervised staff to consistently meet performance goals and customer service standards
- Created and maintained detailed reports of daily, weekly and monthly operations
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma -
Queen Elizabeth High School Edmonton
2013
Skills
- Computer Skills
- Ability to Work with the Team
- Leadership Skills
- Excellent Communication
- Operational Improvements
- Service Quality
- Data Communications
- Office Organization
- Organizational Systems
- Clerical Support
Certification
- Counter balanced lift truck license - April 2024
Timeline
Office Administrator /Sales Assistant
M.A Stewart & Sons
2023.09 - Current
Operations Coordinator
TForce Logistics
2018.05 - 2023.03
Order Picker
IS2 Workforce Solutions
2017.09 - 2018.05
Mobile DJ
Revolution Entertainment
2017.04 - 2017.09
Shipping and Receiving Coordinator
Amre Supply
2016.03 - 2017.09
Social Media Marketing Manager
Tien Lung Taekwon-Do
2016.01 - 2017.03
Race Director/Customer Service Agent
Speeders Indoor Prokarts
2013.02 - 2015.10
Diploma -
Queen Elizabeth High School Edmonton
- Counter balanced lift truck license - April 2024
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