Summary
Overview
Work History
Skills
Timeline
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Courtney McArthur

Victoria,BC

Summary

Enthusiastic professional with demonstrated success in relationship relationships and strengthening teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.

Overview

14
14
years of professional experience

Work History

Beauty Educator

HeadKount
06.2023 - Current
  • Enhanced event attendee satisfaction by effectively coordinating logistics and managing event timelines.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Marketing Coordinator

Channel Program
01.2023 - 04.2023
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Improved website traffic with the implementation of SEO best practices and keyword research.
  • Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.

Store Manager

MAC Cosmetics
12.2019 - 01.2023
  • Managed one of two Canadian locations out of 49 stores to achieve 3% over yearly plan in both 2021 and 2022
  • Maintained the highest conversion rate in Canada at 62% on a goal of 55% by actively providing feedback and coaching to my team.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education Manager

Sephora Canada
05.2018 - 08.2019
  • Collaborated with National Account Executives to create and implement annual sales strategies, projections and market share goals
  • Developed education materials to be presented and utilized in workshops held monthly within Canada.
  • Provided onboarding for all new store consultants, leads and management for over 200+ employees
  • Increased engagement by developing creative lesson plans tailored to diverse learning styles.
  • Enhanced employee performance by providing personalized coaching and feedback.

Senior Artist

Sephora Canada
07.2010 - 04.2018
  • Acquired the first Senior Artist position in Canada
  • Conducted new store opening's training and education clusters in Canada and the US
  • Maintained and developed lasting relationships with brands through personal contact or meetings or via telephone etc
  • Mentored junior artists, fostering skill development and career growth within the team.

Skills

  • Staff Development
  • Recruiting and Hiring
  • Business Objective Analysis
  • Effective Selling Techniques
  • Public Speaking
  • Analytical Thinking
  • MS Office
  • Social Media Marketing
  • Customer Acquisition
  • Team building

Timeline

Beauty Educator

HeadKount
06.2023 - Current

Marketing Coordinator

Channel Program
01.2023 - 04.2023

Store Manager

MAC Cosmetics
12.2019 - 01.2023

Education Manager

Sephora Canada
05.2018 - 08.2019

Senior Artist

Sephora Canada
07.2010 - 04.2018

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Courtney McArthur