Ghada Taha

• Prepared the material to students, old and new patch.
• Tutor according to CEDISCO credentials, preparing the assignments & tests in advance to have girls ready for their final exam.
• Supervising their work, theory and practical.
• Initiate the field trips within the kingdom, having girls meet up with owners of existing spas, beauty centers, & ...etc to familiarize them with what to anticipate in the field.
• Presenting visuals and presentation to students.
• Inviting them to attend Beauty exhibitions within the region.
• Assist them to place them in the market as they fit.
• Recommend treatment menus, budgeting, marketing all what is related to the business of Beauty.

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• Led Spa Team and facility to earn Forbes 4-Star Travel Award in 2019.
• Maximized efficiency through time management and staff supervision to boost productivity.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Oversaw operations by managing activities related to training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
• Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation
• Developed and implemented marketing strategies.
• Responded to customer inquiries or complaints.
• Worked with new employees to enforce protocols, customer service standards and optimize performance.
• Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
• Held individual and group meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
• Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
• Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Maintained staff directory and company policy handbook for human resources department.
• Managed office and spa inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Examine monthly P&L and report data to finance team, and corporate team.

• Monitored customer feedback to devise business strategies and determine improvements for better customer experiences.
• Implemented policies and standard operating procedures for continuous improvement.
• Established positive and effective communication among unit staff and organization leadership.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Developed and implemented daily operations plans such as delivery schedules with vendors, employee facility assignments and promotional strategies.
• Act as on-site HR representative for staff to connect to corporate.
• Assist with recruitment, new hires, and staff training.
• Involved with actual training (skin treatments, hair, waxing).
• Forged and cultivated productive relationships with vendors and third party brands.
• Assessed financial statements and productivity reports to evaluate staff performance, develop improvement plans and implement changes resulting to increase revenue and personal employee growth.
• Organized preventive maintenance to reduce service and guest disruptions.
• Maintain detailed records on personnel and regularly update guest information
• Evaluated upcoming promotional plans and retail launches to forecast expected resource needs.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency to meet daily demand.
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Collaborated with Operations Manager and General Manager to establish staff guidelines and create healthy work environment.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Daily, weekly meetings with staff to updating them with strategies to successful sales skills.
• Interviewed, hired and trained new employees for Sales position.
• Delegated tasks to team to empower and give them opportunity to progress within the entity.
• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections of spa equipment and facilities to ensure training studio is in tactic.
• Identified individual employee's unique work styles and adapted management methods.
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
• Provided supportive link between customers and company operations.
• Maintained compliance with company policies, objectives and communication goals.

• Oversaw fast-paced front desk operations at busy spa facility with as many as 200 daily guests.
• Followed closed SOP of our spa.
• Overlooked the facelift of entity where we added new services and sections within our spa, eliminating the less profitable segment of it.
• Worked closely with guests with high degree of respect for privacy.
• Carried out day-day-day duties accurately and efficiently.
• Received and processed stock into inventory management system.
• Prepared daily reports to be sent to owners/shareholders to highlight best treatments done, popular ones & ....etc
• Involved with budgeting on annual basis + commission reached targets for staff and senior managers.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Resolved conflicts with customers to best of ability.
• Handled day-to-day running of front desk and scheduling software ensuring high levels of productivity and efficiency.
• Collaborated with team members to handle guest requirements: booking appointments, accommodating the clients on time, till we escort them out of the premises.
• Generated great successful profit to share it with team to reflect our appreciation to their dedicated work.
• Increased retail sales to cover more than 30% and all was invovled in same.

The Spa and Hotel was FIRST one in the region led, attended and serviced by Females only after the German one.

Duties include but not limited to:

* Reporting to CEO/Owner, recruited, hired trained and led a team of 50 international associates.

* Led and directed spa operations, including guest service, budgeting, statistical analysis of sales data, guest walk-in rate and retail sales.

* Created the membership programme to secure the maximum profit with utmost service a guest can anticipate.

* Created the Biggest Loser programme which was FIRST time ver very successful & true hit in the kingdom.

* Managed interdepartmental relationships, writing policies, procedures, and protocols.

* Created and implemented inventory controls.

* Established critical path for pre-opening and opening, collaborating with teams from all departments.

* Created new hire orientation program for employees that introduced them to and trained them in policies, procedures and team building.

* Introduced new brands exclusively for Luthan, brought international trainers, assigned in house trainers to follow up on constant basis with our team to ensure their A+ service rendered to our guests.

* Hired Ayurvedic doctor to establish new services to all our guests with confidence as we were trying to have Med Spa theme introduced to them.

* F&B concept was created with help of our kitchen.

* Put together a complete programme to included hotel rooms, F&B, Spa, Salon services all in one to successfully indulge the client in an unforgettable experience with us.

* Managed to place the Spa as # One in the region and in Riyadh.

* Scored ++ revenue after suffering long years of loss. So our P&L sheet reflected a huge profit that were able to use the xtra for new machines, systems, latest in the domain.

* Operated 20% above budget by a combination of sustained new revenue and inventory and other cost controls.

* Increased controllable profit 99.4% by leading a high performance, compassionate and caring team.

* Delivered high rating in guest service rating scores and won local, national and international spa awards.

• Establishing new accounts/following up with old ones as well
• Preparation of Power Point presentation where orientation is done & brainstorming is achieved
• Schedule training team & dates to implement & train staff
• Follow up the progress, and update clients & staff with latest protocol, products & services
• Daily routine & check on accounts, orders, any other relevant issue, ensuring to top up the orders as client(s) need.
• Updating clients with our promotional events, products, & all what it takes to maximize their business as well.
• Created and implemented the Retail training to our clients, stimulate awareness, incentive scheme secured.
• Any other task which is assigned or even comes up.
• Taking initiative & decision making as to achieve the maximum benefit to all parties
• Involved with Annual Exhibition/Beauty & Medical ones
• Detailed oriented person, very supportive to our clients and staff.

* Performed all kinds of facials to clients using machines.

* Recommended different treatments as needed.

* Suggested retail products that would compliment the treatment accordingly.

* Prepared treatment protocols as well. Making sure that all staff is comprehending the new programs and implementing it as well.

* Meeting with staff on regular basis to ensure their skills and all up to standards that our Spa was calling for.

* Keeping up with stock and recommending monthly promotions according to what is slow/fast moving items and treatments.

* Greeting clients to ensure their comfort and safety.

* We had every now and then lots of programs and training work shop to attend.

* Worked on all types of machines: body, face, muscle stimulus, medical ones as well.