Coslough Hussein
Edmonton
Summary
I am currently pursuing a career in social work through Red Deer Polytechnic. I am also a compassionate Community Support Worker known for productivity and efficiency in task completion. Possess specialized skills in client advocacy, crisis intervention, and community resource navigation. Excel at communication, empathy, and problem-solving to enhance support for diverse populations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Dollar Tree
Red Deer
01.2022 - 06.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Department Team Leader
Nordstrom Rack
Calgary
09.2018 - 02.2023
- Utilized excellent math skills to maintain accurate inventory levels.
- Managed daily operations, ensuring efficient workflow and productivity.
- Ensured that all employees had the necessary resources to perform their jobs effectively.
- Monitored employee attendance for compliance with company policies.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Collaborated with other managers on projects or initiatives impacting multiple departments.
Health Care Assistant
Northcott Care Centre
Ponoka
12.2021 - 12.2022
- Assisted residents with daily living activities and personal care.
- Monitored health conditions and reported changes to nursing staff.
Dietary Aide
Northcott Care Centre
Ponoka
12.2021 - 06.2022
- Prepared and served nutritious meals to residents daily.
- Assisted in maintaining cleanliness of kitchen and dining areas.
- Collaborated with dietary team to plan resident meal preferences.
Community Support Worker
Action Group
Lacombe
06.2020 - 12.2021
- Supported individuals in daily living activities and community integration.
- Assisted clients in developing personal goals and life skills.
- Facilitated group activities to promote social interaction and inclusion.
Education
Social Work
Red Deer Polytechnic
Red Deer, AB 09.2025 - 06.2028
Skills
- Crisis intervention
- Social Planning
- Continuous improvement
- Adaptability and flexibility
- Emotional awareness
- Progress evaluations
- Teamwork
- Therapy and counseling
- Public relations
- Needs assessment
- Group facilitation
- Disability services
- Clerical support
- Client needs assessments
- Transportation assistance
- Disability awareness
- Effective communication
- Conflict resolution
- Client support
Volunteer Respite Worker -Adaptabilities Edmonton
Qualifications/Skills:
-Ability to provide care and supervision according to the care plan which meets the
individual child’s needs at a private home, community and/or centre.
-Ability to provide support with activities of daily living such as toileting, diapering,
dressing and feeding children of all ages.
- Ability to provide learning opportunities and behavioural support.
-Applicants will be flexible and responsive and should have experience working with or
caring for children.
- Experience with behavior management strategies and experience working with
disabilities/ special needs is a definite asset.
- Applicants must have a criminal record check with vulnerable sector, a child intervention
check and First Aid & Level-C CPR.
- Applicants must possess a valid driver’s license and reliable transportation.
-Applicants must be available for day and evening shifts, Monday through Saturday.
Background Check
- Criminal background Check up-to-date
- Vanurable Check up-to-date
Timeline
Social Work
Red Deer Polytechnic
09.2025 - 06.2028
Assistant Manager
Dollar Tree
01.2022 - 06.2024
Health Care Assistant
Northcott Care Centre
12.2021 - 12.2022
Dietary Aide
Northcott Care Centre
12.2021 - 06.2022
Community Support Worker
Action Group
06.2020 - 12.2021
Department Team Leader
Nordstrom Rack
09.2018 - 02.2023