Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Layaly Massalha

Fredericton,NB

Summary

Dynamic assistant manager with a strong background in retail and healthcare. Expertise in leadership development and coordinating training sessions. Committed to maintaining high customer service standards while implementing efficient inventory management systems.

Overview

3
3
years of professional experience

Work History

Assistant Manager

popeye's
Fredericton, New Brunswick
01.2025 - Current
  • Assisted in managing daily operations and staff scheduling for retail environment.
  • Monitored sales floor activities to maintain high customer service standards.
  • Conducted regular staff meetings to communicate updates and gather feedback.
  • Oversaw compliance with company policies and safety regulations in the workplace.
  • Implemented inventory management systems to ensure product availability.
  • Coordinated training sessions for new employees to enhance team performance.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.

Patient Care Nursing Assistant

Dr. Everett Chalmers Regional Hospital
Fredericton, New Brunswick
08.2022 - 08.2025
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care activities accurately in electronic health records.
  • Collaborated with healthcare team to ensure comprehensive patient care plans.
  • Educated patients and families on care procedures and health management techniques.

Education

Bachelor of Arts - Nursing

Tel Aviv Univeristy
Israel
06-2011

Skills

  • Patient assessment
  • Customer service
  • Electronic health records
  • Inventory management
  • Problem solving
  • Leadership development
  • Time management
  • Communication skills
  • Crisis intervention
  • Conflict resolution
  • Attention to detail
  • Strategic thinking

Languages

Arabic
Native/ Bilingual
English
Full Professional
Hebrew
Full Professional

References

References available upon request.

Timeline

Assistant Manager

popeye's
01.2025 - Current

Patient Care Nursing Assistant

Dr. Everett Chalmers Regional Hospital
08.2022 - 08.2025

Bachelor of Arts - Nursing

Tel Aviv Univeristy
Layaly Massalha