Corrine Furlong
Calgary,AB
Summary
Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations. Hardworking and reliable Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Auto Claims Representative Level 2
Intact
Calgary, AB
05.2012 - Current
- Collaborated with adjusters, and other professionals regarding resolution of auto insurance claims.
- Processed payments for auto insurance claims in a timely manner.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
- Provided excellent customer service to claimants throughout the claims process.
- Called insurance companies to ascertain pertinent information to complete an investigation into auto claim liability
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Worked successfully with diverse group of coworkers
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Auto Claims Adjuster
Td Insurance
Calgary, AB
04.2008 - 02.2012
- Reviews and adjusts auto claims
- Managed multiple cases simultaneously while meeting established deadlines.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Answered calls to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Determined cause and extent of damages by investigating claims
- Processed payments according to terms outlined in policy contracts.
- Determined liability based on facts gathered from investigations.
- Negotiated settlements with claimants when appropriate.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Communicate with team members, policyholders, claimants and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
Education
Bachelor of Arts - Drama
University of Calgary
Calgary, AB06-2005
Skills
- Claims Investigation
- Insurance Knowledge
- Policy Interpretation
- Claims Handling
- Multi-Line Phone System
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Decision-Making
- Paperwork Processing
- Regulatory Compliance Adherence
- Regulatory Compliance Understanding
- Secure Data Practices
- Proficient with Contact claims, Contact 360, ECM, Outlook, excell, word, powerpoint, power fnol, pogi
- Attention to Detail
- Coverage Determination
- Critical Thinking
- Insurance Terminology
- Background in Insurance
- Reporting Skills
- Active Listening
- Organizing and Prioritizing Work
- Claims Processing
- Policy Analysis
Affiliations
- reading, painting ,drawing, acting and yoga
Timeline
Auto Claims Representative Level 2
Intact
05.2012 - Current
Auto Claims Adjuster
Td Insurance
04.2008 - 02.2012
Bachelor of Arts - Drama
University of Calgary