Christopher Aylmer

- Report new auto claims, advise and update customers on claim progress, adjudicate claims, manage rental and repair provider invoices.

- Investigate claims for accuracy in reported detail, contact third party insurance companies to confirm coverage and loss detail.

- Review police reports and physical property damage to determine extent of liability.

- Maintain strong relationships with customers, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.

- Ensure compliance with provincially regulations and company policies through diligent review of all claim-related materials.

- Assist clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.

- Proficient in Guidewire Claim and Policy Center, ARMS Rental management and Mitchell Connect.

- Demonstrate a comprehensive understanding of auto insurance.

- Provide guidance and advice to customers submitting new auto claims with regards to coverage.

- Submit new auto and property claims into Guidewire Claim Center, set up rentals and estimates with repair providers.

- Write detailed loss notices that accurately reflect the circumstances of the incident.

- Trouble shoot and push existing claims forward

- Pay out standing balances to repair shops, rental companies and tow providers.

- Report Claims within the Physical damage, Total loss, Accident benefit, Third party liability and Bodily injury departments.

- Maintain a proficient understanding of the Ontario Automobile Policy and Fault Determination Rules.

- Handle minor escalations and explain decisions to customers.

- Provide excellent an customer service experience.

- Find suitable jobs in Canada for our international client base following the parameters of the available immigration programs.

- Build and maintain strong relationships with employers to ensure their staffing needs are met and facilitate future hires.

- Address employers questions and concerns regarding current immigration programs: Labour Market Impact Assessment and Atlantic Immigration Program.

- Coordinate job interviews between employers and international candidates by phone and online meetings.

- Maintain active management involvement in sales inquiries and the execution of effective sales practices including personal interaction with customers.

- Ensure that all purchase agreements, bills of sale, finance contracts, lease agreements, applications for registration and all other documents for the sale are completely accurate and compliant with VW Canada policies and provincial laws.

- Complete and submit credit applications through VW Credit Canada, prime and subprime financial institutions. - Present customers with all available financing options, insurances, warranties and protection products.

- Coordinate and schedule vehicle deliveries with the service department, detailer, sales consultant and customer to ensure a smooth delivery process.

- Establish and maintain strong relationships with lenders.

- Build and maintain lasting customer relationships through strong customer service skills.

- Maintain current product knowledge and advise customers what product best fits their needs.

- Negotiate and close deals giving consideration to the objectives of both the dealership and customer.

- Submit credit applications to VW Credit Canada, prime and subprime financial institutions.

- Complete all contractual paperwork for finance, lease and cash purchases.

- Meet and exceed monthly sales targets.

- Manage incoming new and used inventory.

- Annual Certification.

- complete the buy back/trade in process with eligible customers following the guidelines of the class action lawsuit.

- Teach new drivers of all ages safe driving following the curriculum as presented by Young Drivers of

Canada.