Dynamic Residential Support Worker with extensive experience at AXIS Family Services, skilled in personal care assistance and documentation. Proven ability to foster client independence and enhance mental well-being through tailored support and life skills development. Recognized for reliability and cultural sensitivity, ensuring a safe and nurturing environment for all residents.
Overview
5
5
years of professional experience
Work History
Residential Support Worker
Western Human Resources
Kamloops, British Columbia
05.2024 - Current
Supported individuals with daily living activities and personal care needs.
Maintained accurate documentation of client progress and care plans.
Monitored client behavior and reported any changes to supervisors promptly.
Trained new staff on safety protocols and best practices for client support.
Fostered a positive environment to encourage client independence and self-esteem.
Provided emotional support to residents during difficult times.
Helped residents with activities of daily living, grooming and feeding.
Monitored resident safety and security at residence and on outings in community.
Monitored clients' health conditions and reported any changes or concerns immediately.
Provided guidance and support to residents in crisis situations.
Turned and repositioned bedridden patients to prevent bedsores.
ECE Assistant
Children's Circle Daycare ( And after school care)
Kamloops, British Columbia
09.2022 - 05.2024
Assisted teachers in preparing instructional materials for lessons.
Organized classroom materials, supplies, toys and equipment.
Demonstrated knowledge of child development principles when interacting with children.
Established positive relationships with families by providing support and resources.
Helped maintain records on student progress and attendance.
Facilitated problem solving skills amongst students during group activities.
Provided guidance to younger students in areas such as social interaction, behavior and conflict resolution.
Encouraged positive behavior through reinforcement of rules and regulations.
Participated in meetings with parents and staff members.
Assisted with mealtime preparation by setting up tables, serving food and cleaning up afterwards.
Maintained a clean, organized classroom environment conducive to learning.
Monitored activities to ensure a safe environment for students.
Fostered an atmosphere of mutual respect among all individuals in the classroom setting.
Supervised students during indoor and outdoor activities.
Taught children foundational skills in colors, shapes and letters.
Organized and led activities to promote physical, mental and social development.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Cashier
Princess Auto
Kamloops, British Columbia
05.2021 - 09.2022
Operated cash register or POS system to receive payment by cash, check and credit card.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Delivered high level of customer service to patrons using active listening and engagement skills.
Trained new team members in cash register operation, stock procedures, and customer services.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Followed company security procedures for handling large sums of money.
Balanced daily transactions on a computerized point-of-sale system.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Used suggestive selling techniques to promote add-on sales.
Answered phone calls to assist customers with questions and orders.
Processed returned merchandise by strictly following store return and exchange procedures.
Residential Support Worker
AXIS Family Services
Kamloops, British Columbia
01.2020 - 05.2021
Supported individuals with daily living activities and personal care needs.
Maintained accurate documentation of client progress and care plans.
Collaborated with healthcare professionals to coordinate client services.
Implemented recreational programs to promote physical and mental well-being.
Fostered a positive environment to encourage client independence and self-esteem.
Provided emotional support to residents during difficult times.
Ensured that all policies and procedures were followed at all times.
Monitored resident safety and security at residence and on outings in community.
Assisted with medication administration and management as needed.
Transported residents to appointments, meetings, recreational outings.
Educated clients about healthy lifestyle habits such as nutrition and exercise.
Provided guidance and support to residents in crisis situations.
Supported clients in developing independent living skills such as cooking or laundry.
Developed and implemented behavior modification plans for challenging behaviors.
Administered first aid when necessary and provided follow-up care instructions.
Participated in team meetings to discuss current issues related to clients' welfare.
Created opportunities for residents to build and exercise coping skills for common triggers and situations.
Education
Some College (No Degree) - Child Development
Northern Lights College
Dawson Creek, None
Some College (No Degree) - Community Support
Camosun College
Victoria, BC
Certificates of Achievement - Human Services/First Aid/WHMS/CPI/Class 4 Drivers
Continuing Education Courses Human Services
Online / Variety
Skills
First aid and CPR
Documentation skills
Personal care assistance
Mental health awareness
Direct care
Life skills development
Resident supervision
Nonviolent intervention
Cultural sensitivity
Reliability
Affiliations
Involved in outdoor recreation activities including kayaking, boating, hiking,rock hounding, and camping. Staying present and available to three adult children, enjoying family time when able. Continuously learning, honing creative writing skills ( have written articles as freelance journalist) and perusing travel opportunities.
References
References available upon request.
Timeline
Residential Support Worker
Western Human Resources
05.2024 - Current
ECE Assistant
Children's Circle Daycare ( And after school care)
09.2022 - 05.2024
Cashier
Princess Auto
05.2021 - 09.2022
Residential Support Worker
AXIS Family Services
01.2020 - 05.2021
Some College (No Degree) - Child Development
Northern Lights College
Some College (No Degree) - Community Support
Camosun College
Certificates of Achievement - Human Services/First Aid/WHMS/CPI/Class 4 Drivers