Connor-elie Frigon
Montreal
Summary
Accomplished Coordinator with a proven track record at Les YMCA Quebec, excelling in staff development and training, and customer service. Experienced in staff management, human resource management, and customer satisfaction. Skilled in relationship building with clients and within organizations, adept at fostering a collaborative work environment and driving high-quality programming for youth.
Overview
14
14
years of professional experience
Work History
Coordinator
Les YMCA Quebec
01.2021 - Current
- Produced Quality Programming for children and young adults 1 to 17 years old
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Coordinator
Sun Youth Organization
06.2010 - 01.2017
- Produced and delivered high quality childrens programming with a team of 5-15 young adults 14 - 17 years old.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
Education
Master of Arts - Educational Technology
Concordia University
Montreal, QC05-2025
Bachelor of Arts - Psychology And Education
Concordia University
Montreal, QC07-2016
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Staff Development and Training
- Document Management
- Staff Management
- Budget Planning
- Coaching and Mentoring
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Coordinator
Les YMCA Quebec
01.2021 - Current
Coordinator
Sun Youth Organization
06.2010 - 01.2017
Master of Arts - Educational Technology
Concordia University
Bachelor of Arts - Psychology And Education
Concordia University
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