CONNIE KIRKWOOD
MORRISBURG,ON
Summary
Dynamic Branch Manager with a proven track record at Bank of Montreal, enhancing customer satisfaction and branch performance. Expert in Branch Operations Management and building strong customer relationships. Achieved objectives through effective staff training and leadership, excelling in both verbal communication and time management.
Overview
8
8
years of professional experience
Work History
Branch Manager
Bank of Montreal
10.2011 - 10.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Canterbury High School
Ottawa, ONSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Verbal/written communication
- Staff Management
- Cash Handling
- Staff Development
- Staff Training
- Staff recruitment
- Interviewing and Hiring
Languages
English
Professional Working
Timeline
Branch Manager
Bank of Montreal
10.2011 - 10.2019
High School Diploma -
Canterbury High School
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