Connie Gillard
Union,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in retirement and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
Work History
PERSONAL SUPPORT WORKER
Serenity Wellness Centre
01.2021 - Current
- Provided compassionate, supportive home care to those needing aging or end-of-life care
- Assisted clients with personal tasks such as bathing, dressing, and preparing/eating meals
- Assisted clients with mobility throughout their home, depending on their personal needs
- Distributed medication in accordance with proper prescriptive protocols.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
Personal Support Worker
Talbot Manor Retirement
10.2023 - 09.2024
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Trained and coordinated work of new support workers.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
CARE ATTENDANT
Seasons St.Thomas Retirement Community
01.2022 - 01.2023
- Improved patient comfort by providing attentive and compassionate care.
- Monitored vital signs and reported any changes in the health status of patients to nursing staff promptly.
- Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attention to detail.
- Promoted patient independence through personalized care plans tailored to individual needs.
- Contributed to the prevention of falls and injuries by implementing appropriate safety measures in patient rooms and common areas.
- Enhanced overall patient experience with a consistent record of maintaining clean and organized living spaces.
- Provided emotional support for patients and families during challenging times, fostering a supportive environment.
- Developed strong rapport with patients, establishing trust through empathetic listening and genuine concern for their wellbeing.
- Facilitated patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Maintained detailed documentation on patient care activities to support seamless communication among caregivers and healthcare professionals.
- Aided in maintaining personal hygiene for clients including bathing, dressing, grooming, oral care, hair maintenance.
- Assisted patients with daily tasks, enabling them to maintain their dignity and self esteem.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
ESHIFT COMPLEX PEDIATRIC
Victoria Order of Nurses
01.2016 - 01.2019
- Provided respite care for families and children with complex medical diagnoses
- Provided nutrition via tube feed, including problem solving pump malfunctions
- Personal care for incontinent children
- Administered medication as directed by registered nurses and provided patient specific physiotherapy as required
- Provided detailed written reports and communicated with care teams regularly.
- Enhanced patient comfort by providing compassionate care and attentively addressing concerns.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
SUPPORT OF DAILY LIVING
Victoria Order of Nurses
01.2015 - 01.2016
- Assisted with activities of daily living as directed by registered nursing staff, including bathing, feeding, toileting, and dressing
- Actively participated in assessing residents and reporting significant findings, including skin integrity and circulation concerns
- Provided compassionate respite and end of life care for clients and their families, including clients with dementia and Alzheimer's Disease, while consistently demonstrating professional compassion and empathy
- Participated in the transportation of residents to activities such as physical and recreational therapy, meals, and appointments within the facility.
HOME CARE SUPPORT & E SHIFT
Paramed (Revera Home Health)
01.2014 - 01.2015
- Provided direct patient care by assisting with activities of daily living as directed by registered nursing staff, including bathing, feeding, toileting, and dressing
- Diligently observed all policies and procedures of the facility, including infection control practices and standards, to ensure resident and staff safety
- Assisted in care for residents with challenging behaviours.
Education
Paramed (Revera)
London, ON01.2014
Fanshawe College
London, ON01.2014
Medical Office Assistant Diploma -
Medix College
London, ON01.2009
Ontario Secondary School Diploma -
Parkside Collegiate Institute
St. Thomas, ON01.2004
Skills
Mobility Assistance
Dementia Care
Personal Hygiene Assistance
Emotional Support
Palliative Care
Compassionate Care
Elderly Care
ADL Assistance
Respectful and Compassionate
Verbal and written communication skills
Certified in CPR/AED
Medical office administration
Disability Support
Behavioral Management
Timeline
Personal Support Worker
Talbot Manor Retirement
10.2023 - 09.2024
CARE ATTENDANT
Seasons St.Thomas Retirement Community
01.2022 - 01.2023
PERSONAL SUPPORT WORKER
Serenity Wellness Centre
01.2021 - Current
ESHIFT COMPLEX PEDIATRIC
Victoria Order of Nurses
01.2016 - 01.2019
SUPPORT OF DAILY LIVING
Victoria Order of Nurses
01.2015 - 01.2016
HOME CARE SUPPORT & E SHIFT
Paramed (Revera Home Health)
01.2014 - 01.2015
Paramed (Revera)
Fanshawe College
Medical Office Assistant Diploma -
Medix College
Ontario Secondary School Diploma -
Parkside Collegiate Institute
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