William Crichton
Union,ON
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 2 years company experience and 1 year of supervising experience to dynamic new position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Supervisor
The Real Canadian Superstore
09.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Sailing Instructor
Rondeau Yacht Club
07.2021 - 08.2023
- Completed pre- and post-season maintenance on boats and equipment.
- Maintained full safety and boating credentials.
- Documented daily class attendance, performance, weather and other key details.
- Promoted program via social media and at community events.
- Coordinated and managed yearly regatta for students.
- Provided feedback, guidance and support to students on participation and performance.
Skiing Instructor
Boler Mountain Snow School
12.2021 - 03.2022
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Lawn Mower
Self Employed Services
07.2018 - 08.2019
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed grass clippings and leaves from property using blower.
- Edged sidewalks, driveways, and landscape features using line trimmer.
- Greeted property owners and other individuals on property to maintain friendliness.
- Promoted my business with the use of fliers.
- Acquired contracts for weekly cuts with the use of door to door sales.
Volunteer
Rondeau Yacht Club
07.2018 - 08.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
BBA - Management And Organizational Studies
Huron University College
London, ON04.2027
High School Diploma -
Parkside Collegiate Institute
St. Thomas, ON06.2023
Skills
- Cash Counting
- Customer Service
- Complaint Resolution
- Performance Improvement
- Opening and Closing Procedures
- Training and Mentoring
- Cash Handling
- Price Verification
- Staff Supervision
- Fraud Prevention
- Database Management
- Cash Register Operation
Languages
French
Professional Working
Certification
- Pleasure Craft Operators Card Certification
- Ontario Sailing Boat Safety Certification
- CANSail 3/4 Instructor Certification
- CSIA Level 1 Ski Instructor
- Bronze Medallion Lifesaving Society Certification
- First Aid and CPR Certification
Timeline
Front End Supervisor
The Real Canadian Superstore
09.2022 - Current
Skiing Instructor
Boler Mountain Snow School
12.2021 - 03.2022
Lead Sailing Instructor
Rondeau Yacht Club
07.2021 - 08.2023
Lawn Mower
Self Employed Services
07.2018 - 08.2019
Volunteer
Rondeau Yacht Club
07.2018 - 08.2018
BBA - Management And Organizational Studies
Huron University College
High School Diploma -
Parkside Collegiate Institute
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