Connie Babin
Tusket,NS
Summary
Proven Pharmacy Assistant with a track record of enhancing customer service at Lawtons Drugs by employing exceptional active listening and empathy skills. Excelled in medication dispensing and inventory management, ensuring accuracy and safety. Demonstrated ability to foster team collaboration and streamline operations, significantly improving efficiency and patient satisfaction.
Overview
37
37
years of professional experience
Work History
Pharmacy Assistant
Lawtons Drugs
08.1999 - 08.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
Sales Associate
Everette's Sporting Goods
05.1987 - 08.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Cashier
Carl's Store
02.1984 - 05.1987
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Prescription interpretation
- Medication dispensing
- Patient counseling
- Medication labels
- Resolving complaints
- Verifying orders
- Document filing
- Drug interaction awareness
- Interpreting orders
- Insurance collaboration
- Customer relationship management
Languages
English
Full Professional
French
Full Professional
Timeline
Pharmacy Assistant
Lawtons Drugs
08.1999 - 08.2020
Sales Associate
Everette's Sporting Goods
05.1987 - 08.1999
Cashier
Carl's Store
02.1984 - 05.1987
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