BRUCE UHAGAZE
Pickering,ON
Summary
Accomplished Supervisor with a proven track record at ERTEC, enhancing team efficiency and workflow organization. Expert in staff training and development, adept at fostering employee motivation. Demonstrated success in guest satisfaction tracking and complaint handling, ensuring top-notch guest experiences and safety standards.
Overview
12
12
years of professional experience
Work History
Hotel Waiter
Pearl Residence Hotel
02.2012 - 08.2014
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Hotel Duty Manager
Kadeyo Hotel
09.2014 - 05.2017
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
Tools Attendant
Chico
06.2017 - 11.2019
- Improved workplace safety by ensuring all tools were properly maintained, cleaned, and stored after use.
- Facilitated smooth workflow for technicians by providing timely access to appropriate tools when needed.
Supervisor
ERTEC
12.2019 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Hotel Supervisor
Pearl Residence Hotel
06.2023 - 05.2024
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
Education
Bachelor of Arts - Marketing
Light University
Bujumbura05.2017
Skills
- Guest satisfaction tracking
- Front Desk Operations
- Staff Training and Development
- Employee Motivation
- Health and Safety Regulations
- Complaint Handling
- Sales and Marketing
Languages
English
Full Professional
French
Full Professional
Swahili
Native or Bilingual
Kirundi
Native or Bilingual
Timeline
Hotel Supervisor
Pearl Residence Hotel
06.2023 - 05.2024
Supervisor
ERTEC
12.2019 - 05.2023
Tools Attendant
Chico
06.2017 - 11.2019
Hotel Duty Manager
Kadeyo Hotel
09.2014 - 05.2017
Hotel Waiter
Pearl Residence Hotel
02.2012 - 08.2014
Bachelor of Arts - Marketing
Light University
Similar Profiles
CHIEDZA MATURURECHIEDZA MATURURE
Room Attendant at Four Seasons Resort and Residence at the Pearl QatarRoom Attendant at Four Seasons Resort and Residence at the Pearl Qatar
Sevane TashdjianSevane Tashdjian
Accountant at Saifi Pearl -Saifi Suites Hotel, Oakridge Hotel and Ni Caffe FaqraAccountant at Saifi Pearl -Saifi Suites Hotel, Oakridge Hotel and Ni Caffe Faqra
Brandi MillerBrandi Miller
Slot Supervisor at Pearl River Resort Hotel and CasinoSlot Supervisor at Pearl River Resort Hotel and Casino