COLLINS ENEH
Peterborough,ON
Summary
Dynamic professional with a proven track record in customer service at HOME HARDWARE, excelling in active listening and critical thinking. Successfully resolved customer complaints, enhancing loyalty and retention. Knowledgeable about financial principles and driven to develop within finance role. Brings ability to quickly learn financial analysis and management techniques, with foundation in data interpretation and problem-solving. Ready to use and develop analytical and strategic planning skills in Finance Business Manager role.
Overview
5
5
years of professional experience
Work History
Customer Service Representative and Cashier
HOME HARDWARE
Fenelon Falls, ON
05.2024 - Current
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of inventory and promotions to provide accurate information to customers.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated product returns and exchanges, adhering to company policies for customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored inventory levels at point of sale, reporting discrepancies as needed.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Supply Chain Manager
Homeland Tropical Trading Enterprise
05.2020 - 12.2023
- Managed inventory levels to optimize supply chain efficiency and reduce excess stock.
- Collaborated with suppliers to ensure timely delivery of materials and services.
- Implemented process improvements to enhance order fulfillment accuracy and speed.
- Analyzed supply chain data to identify trends and support strategic decision-making.
- Assisted in forecasting demand to align production schedules with market needs.
- Trained team members on best practices for inventory management and logistics processes.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
Education
Post Graduate Certificate - Finance
Trent University
Peterborough04-2025
Bachelor of Science - ECONOMICS
ENUGU STATE UNIVERSITY OF SCIENCE AND THECHNOLOGY
Nigeria10-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Call management
- Appointment scheduling
- Paperwork processing
Languages
English
Full Professional
Timeline
Customer Service Representative and Cashier
HOME HARDWARE
05.2024 - Current
Supply Chain Manager
Homeland Tropical Trading Enterprise
05.2020 - 12.2023
Post Graduate Certificate - Finance
Trent University
Bachelor of Science - ECONOMICS
ENUGU STATE UNIVERSITY OF SCIENCE AND THECHNOLOGY