Shahadat Hossain
Toronto,ON
Summary
Self-motivated, enthusiastic, and detail-oriented financial expert with years of experience in the financial services sector. Demonstrated ability to provide outstanding "High touch" customer service by utilizing superior interpersonal skills, active listening, empathy, and forbearance while efficiently resolving customer inquiries. Excellent sales record and in-depth knowledge of financial procedures, policies, and regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative Cashier
Pizza Nova
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Packaging Line Operator
Bakery Deluxe
10.2021 - 09.2022
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Proved successful working within tight deadlines and a fast-paced environment.
Accounts Assistant
UBARA
12.2020 - 07.2021
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Personal Banking Representative
IFIC Bank
02.2019 - 11.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
Education
Post Graduation Diploma - Business Marketing
Seneca College of Applied Arts And Technology
North York, ON08.2023
BBA - Banking And Insurance
University of Dhaka
Dhaka, Bangladesh12.2019
Skills
- Excel Power point
- Microsoft word
- Excel Pivot, Excel Macros, V lookup Pivot
- Spreadsheet database
- Team Goals
- Stocking and Replenishing
- Team Meetings
- Active Listening
- Credit Card Transaction Processing
- Customer Relations
- Cash Drawer Management
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working
Certification
Currently Preparing for the IFC (Investment Funds In Canada) Course
Timeline
Customer Service Representative Cashier
Pizza Nova
08.2022 - Current
Packaging Line Operator
Bakery Deluxe
10.2021 - 09.2022
Accounts Assistant
UBARA
12.2020 - 07.2021
Personal Banking Representative
IFIC Bank
02.2019 - 11.2020
Post Graduation Diploma - Business Marketing
Seneca College of Applied Arts And Technology
BBA - Banking And Insurance
University of Dhaka
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