Collena Williams
Saint-Lazare,QC
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. I have the ability to answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. I am flexible and hardworking with strong drive to succeed. I am articulate and friendly with a professional demeanor.
Overview
16
16
years of professional experience
Work History
Entrepreneur/Owner
Drop Shipping and Marketing
Canada
06.2022 - Current
- Managing supplier relations
- Engaging with new clients
- Handling customer service
- Maintain an online storefront that generates $X revenue monthly.
Receptionist /Adjointe administrative
Myeloma Canada
West Island, QC
02.2020 - 12.2022
- Process, send, and store all bank deposits and invoices
- Identify and address discrepancies in all documentation
- Receive and verify billing and requisitions on any and all goods and services
- Write and distribute email, correspondence memos, letters, faxes and forms
- Develop and maintain a filing system
- Answer and direct phone calls
- Organize and schedule appointments
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office MS Excel and MS PowerPoint, in particular
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task.
Real Estate Assistant
P and T Property Management and Real Estate Services Ltd
Montréal, QC
10.2021 - 03.2022
- Managing real estate contracts (leases and owned property)
- Monitoring space assignments and real estate costs
- Receiving and responding to approvals and notifications
- Arrange business meetings with prospective clients
- Keep records of sales, revenue, invoices etc
- Ensure that project milestones goals are met and adhering to approved budget.
Executive Assistant to CEO
Icapital financial inc.
L'Île-Perrot, QC
06.2020 - 09.2021
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Conducted research on various topics as requested by executives or senior management personnel.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Delivered optimal administrative, customer service and case management support.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Administrative Assistant
Impression Express
L'Île-Perrot, QC
12.2018 - 03.2020
- Organizing, scheduling appointments
- Drafting correspondences or messages
- Work with spreadsheets, create presentations and reports, and manage databases
- Purchasing, managing supplies, and working with vendors.
Administrative Receptionist
Bentall Kennedy /Robert Half Office team Contract
Montréal, QC
03.2018 - 07.2018
- Oversee tenant communications, including memos and emails, to ensure consistency & proper messaging has been conveyed correctly
- Prepare tenant newsletters, annually or bi-annually
- Engage with Property Managers on quality control aspects related to tenant services such as cleaning, building signage, curb appeal, security
- Follow up noteworthy ClikFIX tenant calls or issues
- Respond to tenant service requests in an efficient and timely manner
- Liaise with building operators, security, and contractors
- Act on behalf of Property Managers and be a liaison for tenants and property management office when required
- Maintain and update the list of tenants, contracts and suppliers
- Process invoices using Perceptive Experience and ensure all invoices are processed within prescribed timelines, are properly coded, and using current budget and accounting guidelines
- Create and maintain various property databases (Tenant Contact, Utility usage, and Building Systems, etc.)
- Compile and maintain data for Tenant Insurance requirements and obtain compliant certificates from Tenants or Insurance Brokers
- Maintenance of all electronic and paper property files (Tenant, Administration, and Project)
- Participate in administrative cross training to provide support to the Property Administrator
- Update property information on Intranet
- Maintain accurate and organized filing.
Executive Assistant to the President
Chocolat Central Contract
Saint-Laurent, QC
08.2017 - 11.2017
Receptionist
Luciani Acura Contract
Montréal, QC
07.2017 - 11.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Executive Assistant to the president
Noblez Inc.
Montréal, QC
11.2015 - 03.2016
- Contacting clients
- Office management
- Information preparation
- Record management
- Managing employees
- Updated and maintained inventory database
- Organized files, faxed reports and scanned documents
- Schedule design work for posters and Catalogues
- Translate documents
- Keeping records of employee hours
- Updated and maintained inventory database
- Maintain detailed knowledge of records as well as creating customer invoices
- Payroll
- Preparing and shopping orders.
Receptionist
BC SOLUTIONS
Montréal, QC
12.2013 - 12.2014
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Dispersed incoming mail to correct recipients throughout the office
- Supplied key cards and building access to employees and visitors.
Cashier
HMS HOST
Montréal, QC
11.2012 - 06.2013
OFFICE SUPPORT
ABBATAGE ARBRECO
Montréal, QC
03.2008 - 09.2012
- Received and screened calls
- Dispersed incoming mail to correct recipients throughout the office
- Organized files, faxed reports and scanned documents
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed daily office operations and maintenance of equipment
- Properly routed agreements, contracts and invoices through the signature process.
Education
Bachelor in Sociology -
Mcgill University
01.2012
GED in Dental Assistant -
Dr. Fisherman Dental Clinic
01.2010
Associate of science in political science -
John Abbotte
01.2007
High school diploma -
Pierrefonds Comprehensive
01.2005
Skills
- Microsoft Word
- Microsoft Excel
- Power point
- Administrative Assistant
- Outlook
- Receptionist
- Accounts Payable
- Word
- Personal Assistant Experience
- Office Management
- Google Docs
- Calendar Management
- Databases
- Event Planning
- QuickBooks
- Financial Report Writing
- Accounting
- Communication skills
- Microsoft Office
- French
- English
- Bilingual
- Property Management
- Records Management
- Payroll
- Detail oriented
- Customer service
- Administrative support
- Knowledge of Word, Excel and PowerPoint
- Time management
- Supply ordering
- Proficiency in Google Docs
- Customer Relations
- Contract Administration
Timeline
Entrepreneur/Owner
Drop Shipping and Marketing
06.2022 - Current
Real Estate Assistant
P and T Property Management and Real Estate Services Ltd
10.2021 - 03.2022
Executive Assistant to CEO
Icapital financial inc.
06.2020 - 09.2021
Receptionist /Adjointe administrative
Myeloma Canada
02.2020 - 12.2022
Administrative Assistant
Impression Express
12.2018 - 03.2020
Administrative Receptionist
Bentall Kennedy /Robert Half Office team Contract
03.2018 - 07.2018
Executive Assistant to the President
Chocolat Central Contract
08.2017 - 11.2017
Receptionist
Luciani Acura Contract
07.2017 - 11.2017
Executive Assistant to the president
Noblez Inc.
11.2015 - 03.2016
Receptionist
BC SOLUTIONS
12.2013 - 12.2014
Cashier
HMS HOST
11.2012 - 06.2013
OFFICE SUPPORT
ABBATAGE ARBRECO
03.2008 - 09.2012
Bachelor in Sociology -
Mcgill University
GED in Dental Assistant -
Dr. Fisherman Dental Clinic
Associate of science in political science -
John Abbotte
High school diploma -
Pierrefonds Comprehensive
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