Colleen McLellan
Victoria,Canada
Summary
Friendly and reliable team member seeking a position at Pet Smart where I can use my love for animals, customer service skills, and strong work ethic to help customers and support daily store operations.
Experienced in managing daily operations with a focus on customer service excellence, ensuring that all staff are trained in effective sales techniques and product knowledge. Successfully handled inventory management, including ordering and receiving stock, while maintaining accurate cash handling and reconciliation processes. Demonstrated ability to create efficient staff schedules and coordinate promotional activities, contributing to a well-organized work environment. Proven skills in animal care, including monitoring health and behavior, alongside maintaining sanitary conditions in animal enclosures.
Overview
15
15
years of professional experience
1983
1983
years of post-secondary education
Work History
Manager
Mr. Pets
Victoria, Canada
10.2021 - 01.2025
- Supervised daily operations and ensured excellent customer service.
- Managed inventory levels, ordering, and receiving stock.
- Trained and coached staff on sales techniques, product knowledge, and animal care.
- Handled cash reconciliation, deposits, and POS system accuracy.
- Created staff schedules and coordinated promotions with head office.
- Managed routines and problem-solving in a busy environment.
- Assisted with daily care of animals including feeding, watering, and basic grooming.
- Cleaned cages, kennels, and enclosures to maintain a safe and sanitary environment.
- Monitored animals for signs of stress, illness, or behavioral changes.
- Provided gentle handling and socialization to help animals feel comfortable.
Cashier
Walmart
Victoria, British Columbia
07.2010 - 02.2020
- Processed customer transactions accurately and efficiently, enhancing the overall shopping experience for patrons.
- Assisted in training new cashiers, fostering a collaborative environment that improved team performance and service standards.
- Managed cash drawer and balanced registers daily, ensuring financial accuracy and accountability through meticulous record-keeping.
Cashier
7-Eleven
Victoria, British Columbia
06.2014 - 10.2017
- Processed customer transactions accurately and efficiently, enhancing the overall shopping experience for patrons.
- Assisted in training new cashiers, fostering a collaborative environment that improved team performance and service standards.
- Managed cash drawer and balanced registers daily, ensuring financial accuracy and accountability through meticulous record-keeping.
Education
Spectrum High School
Victoria, BCSkills
- Customer service
- Processing transactions
- Handling stock
- Displaying stock
- Hardworking
- Dependable
- Flexible schedule
- Teamwork
- Independent work
- Organization
- Quick-thinking
- Adaptability
- Positive attitude
- Commitment to customer service
- Handling animals
- Handling aquatics
- Inventory management
- Cash handling
- Staff training
Availability
Weekdays and weekends
References
Available on request
Work Objective
Friendly and reliable team member seeking a position at Pet Smart where I can use my love for animals, customer service skills, and strong work ethic to help customers and support daily store operations.
Timeline
Manager
Mr. Pets
10.2021 - 01.2025
Cashier
7-Eleven
06.2014 - 10.2017
Cashier
Walmart
07.2010 - 02.2020
Spectrum High School