Colleen Freeley
Richmond Hill,ON
Summary
Strategic and motivated professional with over 20 years of experience in clinical rehabilitation and health system support. Recently completed a Masters in Applied Health Science, with a focus on quality improvement, inclusive program development and evaluation to enhance patient-centered care. I demonstrate commitment to advancing health equity, volunteer engagement and system -level improvements that align with organizational priorities and values.
Overview
26
26
years of professional experience
Work History
Physiotherapy/Occupational Therapy Assistant
Micheal Garron Hospital
, ON
03.2003 - Current
- Contribute to clinical quality improvement initiatives by analyzing rehabilitation and patient flow data to support evidence- based operational enhancements and improve patient care outcomes
- Collaborate with multidisciplinary clinical teams and leadership to support the development, implementation, and evaluation of patients care programs, including initiatives addressing rehab, memory care and complex continuing care population.
- Support care planning, discharge coordination and transitions across the healthcare continuum.
- Participate in hospital accreditation processes, quality committees and unit-based councils, supporting adherence to regulatory standards and best practices in patient care delivery.
- Assist in monitoring program performance and identifying improvement opportunities contributing to operational planning, reporting, and performance reviews.
- Maintain detailed clinical documentation aligned with organizational policies professional standards and regulatory requirements
- Support initiatives that enhance patient safety, care quality and system integration for vulnerable populations including seniors and patients requiring long term care supports.
Pharmacy Technician
Shoppers Drug Mart
Richmond hill
01.2000 - 10.2014
- Supported pharmacist in prescription processing, medication management, and patient support in high-volume retail pharmacy, ensuring timely patient care.
- Clarified prescriptions with physicians and healthcare providers, enhancing safe medication practices and minimizing errors.
- Ensured accuracy, compliance and documentation standards within regulated pharmacy practice, contributing to operational integrity.
Physiotherapy/Occupational therapy Assistant
St. Micheal Hospital
02.2007 - 09.2014
- Managed self-directed caseload in acute orthopedic rehabilitation, delivering tailored treatment plans and maintaining precise clinical documentation
- Assisted therapists in developing and implementing patient treatment plans.
- Educated patients on therapeutic exercises and daily living activities.
- Documented patient progress and reported outcomes to the therapy team.
Education
Master of Science - Applied Health Science
University of Western Ontario
London08-2025
Bachelor of Arts - Health Sciences
York University
Toronto, ON06-2018
Bachelor of Arts - Psychology
York University
TorontoDiploma - Physiotherapy/Occupational Therapy Assistant
Humber College
TorontoDisability Management Certificate
University of Fredericton
Fredericton, NBSkills
Clinical & Operational Excellence
- Continuous Quality Improvement (CQI)
- Effective communication & Facilitation with multidisciplinary teams and senior leaders
- Proficient in Microsoft Word, Excel, PowerPoint, report writing
- Efficient time management & Organizational skills in fast-paced setting
Program evaluation
- Health care system Planning & Performance improvement
- Quality and Risk identification
- Research, Report writing, briefing notes and presentation development
Accomplishments
Recipient of York University Continuing education scholarship
Timeline
Physiotherapy/Occupational therapy Assistant
St. Micheal Hospital
02.2007 - 09.2014
Physiotherapy/Occupational Therapy Assistant
Micheal Garron Hospital
03.2003 - Current
Pharmacy Technician
Shoppers Drug Mart
01.2000 - 10.2014
Master of Science - Applied Health Science
University of Western Ontario
Bachelor of Arts - Health Sciences
York University
Bachelor of Arts - Psychology
York University
Diploma - Physiotherapy/Occupational Therapy Assistant
Humber College
Disability Management Certificate
University of Fredericton