- Strategic support and advice in the ever-changing environment of the medical industry.
- More than 3 years' experience as Manager of Physician Affairs with Canadian Cannabis Clinics.
- Nearly 8 years' overall experience in clinical management, operations, and administration.
- Strong technical aptitudes and practical experience with administrative software.
Hi, I’m
Colleen Collins
Welland,ON
Summary
Overview
15
years of professional experience
Work History
asprireMD
Administrative Assistant/Receptionist
06.2019 - 01.2020
Job overview
- Tasks assigned by the physician and front desk reception
Canadian Cannabis Clinics
Manager of Central Intake and Physician Affairs
01.2014 - 01.2018
Job overview
- Responsible for all aspects of physician and staff operations within a busy medical cannabis clinic
- Included managing scheduling and availability of 28 physicians and 130 staff, educating staff on policies and procedures, and working directly with the management team to discuss operational changes
- Communicated with licensed producers and with regional clinic managers to ensure correct staffing and efficient operation
- Additionally, worked with ODSP to arrange vaporizer coverage for patients in need of assistance
- Directly involved in the creation and implementation of initial training programs, including: Medical Administration, Booking Agent, Inbound Call Agent, and Cannabis Counsellors
KMH Diagnostic Imaging
Administrative Assistant
01.2009 - 01.2014
Job overview
- Provided administrative and clerical support, including: appointment booking, monitoring client satisfaction, completing billing and invoicing transactions, maintaining inventory, record keeping, and budgeting
- Required to adhere to strict OHIP, insurance, and company guidelines regarding the provision of medical services
RBC Dominion Securities
Cage Administrator/ Reception
01.2007 - 01.2009
Job overview
- Provided administrative support to clients, investment advisors, and other associates, including: answering phone and e-mail inquiries, upholding customer service standards, and preparing daily management reports
- Performed a variety of financial transactions, including: preparing bank deposits, maintaining account postings, distributing correspondence, and reviewing account activities such as withdrawals, fee payments, and transfers
TD Visa
Resource/Resolutions Officer
01.2005 - 01.2007
Job overview
- Responsible for supervising, training, and mentoring a team of 150+ agents
- Included duty delegation, workflow management, and providing alternative dispute resolution support in tense and sometimes volatile situations
- Prepared monthly performance reports to monitor operational efficiency and productivity
Education
Algonquin CollegeOttawa, ON
Diploma in Business Administration from Executive Management
10.2024
University Overview
Carleton UniversityOttawa, ON
Bachelor of Arts from Criminology, IPR
01.2001
University Overview
Skills
- Payroll
- Administrative Assistant
- Outlook
- Excel
- Filing
- Scheduling
- Word Processing
- Receptionist
- Clerical
- Billing
- Organizational Skills
- Microsoft Word
Technicalskillsandcertifications
Technicalskillsandcertifications
- Versed in Humanity (aka. ShiftPlanning), Oscar, CHS, ADP, Sphynx
- Advanced Microsoft Office Suite user (Excel, Word, PowerPoint, Outlook)
Personal Information
Personal Information
Willing To Relocate: AnywhereTimeline
Administrative Assistant/Receptionist
asprireMD
06.2019 - 01.2020
Manager of Central Intake and Physician Affairs
Canadian Cannabis Clinics
01.2014 - 01.2018
Administrative Assistant
KMH Diagnostic Imaging
01.2009 - 01.2014
Cage Administrator/ Reception
RBC Dominion Securities
01.2007 - 01.2009
Resource/Resolutions Officer
TD Visa
01.2005 - 01.2007
Algonquin College
Diploma in Business Administration from Executive Management
Carleton University
Bachelor of Arts from Criminology, IPR
Similar Profiles
Brianna ZynomirskiBrianna Zynomirski
Team Lead of Youth Mental Health at Métis Nation of OntarioTeam Lead of Youth Mental Health at Métis Nation of Ontario
Brittany BeneyBrittany Beney
Home Care Provider at Kindred Home CareHome Care Provider at Kindred Home Care
Frank ChacinskiFrank Chacinski
Outside Sales Representative at Eastgate Ford Sales & ServiceOutside Sales Representative at Eastgate Ford Sales & Service
Joshua SecordJoshua Secord
Manufacturing Labourer at Panels.caManufacturing Labourer at Panels.ca
Crystal DiazCrystal Diaz
Administrative Assistant/Receptionist at Modern Dental on DivisionAdministrative Assistant/Receptionist at Modern Dental on Division