Jhoana Dannuy
Toronto,ON
Summary
Accomplished, results-driven Administrative Assistant/Coordinator/Receptionist with over 6+ years' experience in the Construction, Ecommerce, Entertainment Esports industries where my skills and abilities will allow me to grow as an integral, effective team member. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Receptionist
Chateau Windows & Door System
North York
09.2024 - Current
- Provided senior-level administrative support to the Operations Manager by managing schedules, coordinating meetings, and handling urgent requests
- Greeted and welcomed visitors in a professional manner, maintaining a positive first impression for clients and guests.
- Managed payroll processing to ensure timely and accurate staff compensation.
- Supported recruitment and onboarding by conducting candidate screening and interviews.
- Handled all incoming and outgoing communications, including phone calls, mail, and client inquiries.
- Prepared weekly and monthly reports to be sent out to management
- Assisted with special projects and ad hoc tasks as assigned by the Operations Manager.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Maintained office supplies inventory by checking stock to determine inventory level.
Customer Service Representative
Beck Taxi
North York
03.2023 - 10.2024
- Interact with customers via phone to assist, answer inquiries, and address concerns regarding taxi services, fares, and bookings
- Resolve customer complaints, disputes, and service-related issues promptly and effectively, demonstrating empathy and professionalism
- Provide administrative support for the company's Wheel-Trans account, handling trip issues and coordinating with the Wheel-Trans customer support team.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Assistant
Quest LLC
Doha, Qatar
01.2022 - 11.2022
- Provided comprehensive administrative support to executives and staff, including scheduling and coordinating meetings, conferences, and events
- Assisted Chief Executive Operation with monthly payroll and HR-related activities
- Worked closely with accounting and procurement teams to create quotations, invoices, and monthly financial reports
- Managed office supplies and inventory, established office procedures, and maintained a welcoming environment for visitors and staff.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Post Sales Administrative
Crave Trading
Doha, Qatar
12.2020 - 12.2021
- Assisted the Chief Sales Manager in developing monthly targets for each sales manager and updated daily sales information through MS Office and Google Suite to help reach these targets
- Prepared sales proposals, quotations, and contracts and assisted in creating monthly sales reports
- Worked closely with the sales team in developing and executing different sales strategies
- Collaborated with the marketing team to develop promotional activities and assist with event planning
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Sales Coordinator
Snoonu Trading
Doha, Qatar
08.2019 - 12.2020
- Assisted the Chief Sales Manager in developing monthly targets for each sales manager and updated daily sales information through MS Office and Google Suite to help reach these targets
- Collaborated with the marketing manager, operation, and internal teams to develop strategies that enhance our brand
- Worked closely with accounting and procurement teams to create quotations, invoices, and monthly financial reports
- Managed office supplies and inventory, established office procedures, and maintained a welcoming environment for visitors and staff.
- Prepared weekly and monthly reports to be sent out to executives
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
Education
Global Business Management Certificate -
Seneca Polytechnic
Toronto, ON01.2024
Bachelor of Arts - Communication and Service Management
University of Makati
Manila, Philippines01.2015
Skills
- Schedule & calendar planning
- Expense reporting
- Report analysis
- Travel coordination
- Calendar management
- Payroll administration
- Office management
- AR/AP
- Administrative support
- Timeline planning and management
- Executive management support
- Professional communication
- Customer relationship management
- CRM software proficiency
References
- Shamlai De Fraitas, Beck Taxi, Supervisor, sdefraitas@becktaxi.com, (+1) 416 - 838 - 4480
- Elie Gemayel, Quest LLC, Chief Executive Officer, Elie.gemayel@quest.tv, (+974) 3362 - 4188, https://www.linkedin.com/in/elie-gemayel-a3a159256/
Languages
English
Native/ Bilingual
Timeline
Administrative Assistant/Receptionist
Chateau Windows & Door System
09.2024 - Current
Customer Service Representative
Beck Taxi
03.2023 - 10.2024
Administrative Assistant
Quest LLC
01.2022 - 11.2022
Post Sales Administrative
Crave Trading
12.2020 - 12.2021
Sales Coordinator
Snoonu Trading
08.2019 - 12.2020
Global Business Management Certificate -
Seneca Polytechnic
Bachelor of Arts - Communication and Service Management
University of Makati