Cole P. Pozniak
Burlington,ON
Summary
Dynamic professional with a proven track record at Tim Horton's, enhancing customer satisfaction through exceptional service and dedication. Excelled in fast-paced environments, leveraging strong problem-solving and teamwork skills. Proficient in analytical chemistry techniques, including titrations and spectroscopy, contributing to high-quality standards and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Taker
Blue Line Taxi
07.2023 - Current
- Collected and verified telephone numbers, addresses, and proper spelling of names..
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Team Leader
Tim Hortons
07.2021 - 09.2023
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Frequently inspected production area to verify proper equipment operation.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Honours Chemistry Co-op
University of Waterloo
Waterloo, ON04.2028
High School Diploma -
Notre Dame Catholic Secondary School
Burlington, ON06.2023
Skills
- Stress Tolerance
- Complaint Handling
- Teamwork and Collaboration
- Problem-Solving, Attention to Detail
- Time Management, Responsibility
- Proficient in Titrations
- Familiar With Spectroscopy
- Introduced to HPLC and GC-FID
- Understanding of lab safety and proper disposal of waste
- Strong foundation in the knowledge and use of precision glassware
- Familiar with Organic, Physical and Analytical Chemistry Lab Techniques
Certification
- WHMIS Certified
- Laboratory Safety Certified
- Chemical Waste Segregation Certified
Timeline
Call Taker
Blue Line Taxi
07.2023 - Current
Team Leader
Tim Hortons
07.2021 - 09.2023
Bachelor of Science - Honours Chemistry Co-op
University of Waterloo
High School Diploma -
Notre Dame Catholic Secondary School
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