Jazlyn Martinez
Bakersfield
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity.
Overview
6
6
years of professional experience
Work History
Call Taker
American Business Machines
Bakersfield, CA
11.2024 - Current
- Oversaw high-volume call flow, ensuring precise information delivery and exceptional service quality.
- Coordinated technician scheduling for on-site customer assistance.
- Handled customer emails to maintain high levels of satisfaction and support.
- Assisted in processing invoice service calls to ensure timely resolution of customer inquiries. Supported team members in managing service requests effectively. Contributed to maintaining accurate records of service interactions.
- Assisted technicians in editing time logs and resolving parts-related issues. Provided support for any additional technical challenges encountered. Collaborated with team members to ensure smooth operations.
- Utilized e-auto software to efficiently place calls on tech board.
- Coordinated supply orders to ensure customers received essential materials for their machines.
Administrator
Kodiak Trucking Inc
Bakersfield, CA
07.2022 - 10.2024
- Managed front desk operations
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted with DMV paperwork for vehicle registration and title transfers. Supported clients in completing necessary documentation for truck registration. Facilitated communication between clients and DMV representatives to streamline processes
- Managed citation ticket processing and coordinated with courthouse to resolve fines efficiently.
- Work orders on truck repairs
- Filed paperwork
- processed payroll
- Dropped-off tickets to customers on-site.
Childcare Assistant
Rosedale School District
Bakersfield, CA
09.2019 - 08.2022
- Supported classroom management by fostering positive behavior and encouraging social skills among students
- Oversaw check-in and check-out procedures for children to ensure safety and security.
- Facilitated homework assistance to enhance student understanding and performance.
- Oversaw children's play activities to ensure safety and promote wellness
- Created daily arts an crafts activities
Education
Biology
Bakersfield College
Bakersfield, CASkills
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Flexible schedule
- Multitasking
Timeline
Call Taker
American Business Machines
11.2024 - Current
Administrator
Kodiak Trucking Inc
07.2022 - 10.2024
Childcare Assistant
Rosedale School District
09.2019 - 08.2022
Biology
Bakersfield College