Cole Jencen

As a Manager at Sky Zone Carlsbad, I’m responsible for overseeing daily operations and ensuring every guest has an outstanding experience. I run shifts by managing staff, coordinating activities, and handling customer inquiries and concerns. My role includes training and motivating team members, ensuring safety protocols are followed, and maintaining a high-energy environment. I also manage inventory, assist with scheduling, and monitor party bookings. With strong leadership, problem-solving, and multitasking skills, I ensure smooth operations, a positive atmosphere, and excellent customer service throughout every shift.

As a Maintenance Crew Member at Sky Zone Carlsbad, I was responsible for ensuring the park’s equipment and facilities were always in top condition. I conducted regular safety checks, cleaned and sanitized equipment, and handled minor repairs to maintain a safe and clean environment for guests. My role was critical in upholding Sky Zone’s high safety standards, helping to prevent accidents and ensuring a fun, worry-free experience for all visitors. Safety and upkeep were my top priorities every day.

As an Event & Birthday Host at Sky Zone, I am responsible for coordinating and hosting fun, high-energy parties for kids and families. I work closely with clients to plan the details of their event, ensuring everything runs smoothly from start to finish. On the day of the party, I bring my talents in leadership, creativity, and customer service to engage guests, lead games and activities, and maintain a lively, safe atmosphere. Whether it’s managing party schedules or thinking on my feet to create unique experiences, I make sure every party is memorable and exciting!

As a Social Media Specialist at Sky Zone Carlsbad, I was responsible for developing and executing social media strategies to market the park and engage with our community across all platforms. I created and scheduled daily content across Instagram, Facebook, Twitter, and TikTok, showcasing the fun, energy, and unique experiences Sky Zone offers. I used a mix of eye-catching visuals, promotions, and user-generated content to increase brand awareness and drive traffic.

As a Delivery Driver and Coordinator/Planner for SoCal Beach2You in San Diego, I combine logistics and customer service to create smooth, memorable experiences for beachgoers. I’m responsible for delivering and setting up high-quality beach gear—everything from chairs and umbrellas to surfboards and coolers—right to our customers’ preferred locations.

I use my communication skills to coordinate event details with clients, ensuring their needs are met and that all rentals arrive on time and in perfect condition. Whether I’m helping plan a beach party or assisting with corporate events, I maintain clear, friendly communication to ensure every event goes off without a hitch. My commitment to top-tier customer service ensures that every delivery is not only prompt but exceeds expectations, making each customer’s beach day hassle-free and enjoyable.