Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Cody Sterling-Soto

Suisun

Summary

Proven track record in enhancing operational efficiency, evidenced by my tenure at FedEx Ground where I significantly reduced package damage rates. Adept in heavy lifting and fostering positive environments, my ability to communicate effectively and handle high-pressure situations stands out. Skilled in both customer service and package handling, I bring a blend of hard and soft skills to achieve outstanding results. Safety is my number one priority there is nothing more important than keeping myself combined with the others around me safe and healthy. As a Operations Admin I have improved my communications skills as well as working independently and as a team. I strive to learn new things along with being ambitious, never being comfortable in the same position. I always want to move up and will keep trying no matter how many times I fail.

Overview

3
3
years of professional experience

Work History

Operations Admin I

FedEx:Ground
03.2025 - Current
  • Learned Operations Admin skills such as:
  • Van Service Audit
  • Hazardous Materials and DGnav Reports
  • Processing Internationals:
  • Front Desk Receptionist: As front desk receptionist I have learned how to better communicate with customers as well as research packages that need to be found
  • Time Management: While being out on the dock as a QA Ops Admin I have learned how to utilize my time and get my priorities done in a timely matter.
  • Utilized FedEx tracking systems to provide real-time updates on package movements and statuses.
  • Collaborated with team members to troubleshoot operational issues, fostering a proactive problem-solving approach.

Package Handler

FedEx:Ground
05.2024 - 03.2025
  • Followed safety regulations to maintain a safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Service Cashier

Van Winden Landscaping
06.2022 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and de-escalate issues to the supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

06.2023

Skills

  • Values a safe work environment
  • Heavy Lifting
  • Practice and demonstrate safe habits
  • Reliable
  • Strive off Results and Good Environments
  • Able to communicate with others efficiently
  • Proficient in Excel and Microsoft Word
  • Document management
  • Telephone etiquette
  • Incident reporting

Timeline

Operations Admin I

FedEx:Ground
03.2025 - Current

Package Handler

FedEx:Ground
05.2024 - 03.2025

Customer Service Cashier

Van Winden Landscaping
06.2022 - 08.2022

High School Diploma -

Cody Sterling-Soto