Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Cody Spielvogel

Cody Spielvogel

Acton,ON

Summary

Dynamic Community Manager with a proven track record at Game Grit, adept at enhancing brand visibility through strategic SEO and engaging social media campaigns. Skilled in technical solution development and client relationship building.


Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Manager

DotVPS
03.2012 - 09.2014
  • Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency
  • Corrected customer order inconsistencies to support accounting with accurate financial reporting.
  • Discovered and resolved complex customer issues to reduce negative impact to business outcomes.

System Administrator

Game Grit
02.2015 - 06.2017
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Identified and resolved network congestion issues and bottlenecks.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and resolved hardware and software issues.
  • Analyzed network traffic and performance metrics to optimize system performance.

Community Manager

Various In Development Projects
09.2016 - 04.2020
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Improved website visibility through development and implementation of SEO strategies.
  • Wrote and distributed press releases to increase brand visibility.
  • Created and managed social media campaigns to increase brand engagement.

Skills

  • CompTIA A Certified
  • Technical solution development
  • New program installations
  • Infrastructure upgrading
  • Network administration
  • Server management
  • File system administration
  • Network troubleshooting
  • Technical support
  • Hardware and software installation
  • Client relationship building

Languages

English
Native or Bilingual

Certification

  • A+ CE, CompTIA

Timeline

Community Manager - Various In Development Projects
09.2016 - 04.2020
System Administrator - Game Grit
02.2015 - 06.2017
Customer Support Manager - DotVPS
03.2012 - 09.2014

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Cody Spielvogel