Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Hi, I’m

Mitul Joshi

Brampton,ON
Mitul Joshi

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

3
years of professional experience
1
Certification

Work History

Xtend Value

Cloud Support Engineer
12.2022 - 04.2023

Job overview

  • Duration: 5 months
  • Seasoned professional with hands-on experience in Azure DevOps, specializing in Build Agent configuration, TFS setup, workspace mapping, and repository management
  • Proficient in code deployment and version control within Azure DevOps, ensuring streamlined development workflows
  • Azure DevOps (Build Agent Configuration, TFS Setup, Workspace Mapping)
  • Version Control Systems (Git, TFS)
  • Repository Management
  • Code Deployment Strategies
  • Linux Operating System Administration
  • Amazon Web Services (AWS) Migration
  • SSL Certificate Installation
  • Windows Server 2019 Management
  • IT Security Management
  • Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.

Ath Software Solutions Pvt. Ltd.

Cloud Technical Intern
05.2022 - 06.2022

Job overview

  • Duration: 2 months
  • Experienced professional honing expertise in Azure DevOps, specializing in Build Agent configuration, TFS setup, workspace mapping, and code deployment within the Azure DevOps repository
  • Azure DevOps
  • Build Agent Configuration
  • TFS Setup
  • Workspace Mapping
  • Code Deployment Strategies
  • Version Control Systems
  • Worked closely with project managers to set realistic deadlines for deliverables, ensuring a smooth workflow and timely completion of tasks.
  • Contributed to the successful completion of multiple cloud migration projects by providing valuable input and technical expertise during planning stages.
  • Assisted in developing cost-effective strategies for leveraging various cloud service providers'' offerings according to specific project requirements.

Krina Infotech Solutions

Technical Support Engineer
03.2020 - 07.2021

Job overview

  • Duration: 1 year 5 months
  • Performed root cause analysis of reported issues to enact corrections.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

InfoServOps

Summer Internship
06.2021 - 06.2021

Job overview

  • Duration: 1 month
  • Enthusiastic developer passionate about CMS development, specializing in WordPress customization using Elementor and WooCommerce
  • Experienced in website hosting management, including SSL certificate installation for enhanced security
  • WordPress CMS Development
  • Elementor Page Builder
  • WooCommerce Integration
  • Website Hosting Management
  • SSL Certificate Installation
  • Frontend Development (HTML, CSS, JavaScript)
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Algoma University
Brampton

Postgraduate Degree from Information Technology - AR
08.2025

University Overview

CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
Nadiad , India

Bachelor of Engineering - BE from Computer Engineering
01.2023

University Overview

  • Final Grade: 8.88
  • MYSY(State Scholarship, 2021-2023 from Gujarat Government)
  • Member of SPOURAL, 2021 to 2023
  • Multi Tennet cloud Architecture, Last semester Research - Research Project
  • Automatic Face Recolonization attendance in Python - Capstone Project

IANT (Institute of Advance Network Technology)
Vadodara , India

Certfication Of Computer Hardware and Networking from Computer Hardware and Networking
01.2022

University Overview

  • Hardware Troubleshooter , Sharda Infotech , Completed 2022

Parul Polytechnic Institute
Vadodara , India

Diploma from Computer Engineering
01.2020

University Overview

  • Final Grade: 9.15
  • Online Registration system for Fire NOC , PHP - Capstone Project
  • Recipient of SSIP (state Innovation Project Summit, [6th, 2020]

Skills

  • Azure Cloud Platform
  • DevOps Methodologies
  • IT Support Systems
  • Software Installation
  • Technical Documentation
  • Customer Service
  • CompTIA A Certified
  • CompTIA Network Certified
  • Google IT Support Fundamental Certified
  • IT Infrastructure Management
  • Information Technology
  • Computer Information Systems
  • Network Troubleshooting
  • Windows administration
  • Customer Support

Websites

Certification

  • Compita A+
  • Compita N+
  • International English Language Testing System
  • Technical Support Fundamentals
  • PHP Basics

Accomplishments

Accomplishments
  • Certified Google IT Support Fundamental
  • CompTIA A+ Certified
  • CompTIA Network+ Certified

Languages

English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Cloud Support Engineer
Xtend Value
12.2022 - 04.2023
Cloud Technical Intern
Ath Software Solutions Pvt. Ltd.
05.2022 - 06.2022
Summer Internship
InfoServOps
06.2021 - 06.2021
Technical Support Engineer
Krina Infotech Solutions
03.2020 - 07.2021
Algoma University
Postgraduate Degree from Information Technology - AR
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Engineering - BE from Computer Engineering
IANT (Institute of Advance Network Technology)
Certfication Of Computer Hardware and Networking from Computer Hardware and Networking
Parul Polytechnic Institute
Diploma from Computer Engineering

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Mitul Joshi