Clodagh Burke
VANCOUVER,BC
Summary
Enthusiastic professional with a background in customer service and hospitality. Committed to creating welcoming environments through clear communication and attentive listening. Proven ability to enhance guest experiences and foster connections in dynamic, multicultural settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Arches Hotel
Galway, Connacht
12.2025 - 04.2026
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Mixed cocktails and other beverages according to customer preferences.
- Guided guests in menu selections and accommodated dietary restrictions for personalized service.
- Upsold additional items to enhance guest experience and increase sales.
- Delivered exceptional customer service in high-volume dining environment to ensure guest satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Safer Gambling Trainer
Flutter UK&I
St. Julians , Malta
12.2024 - 05.2025
- Facilitated interactive workshops to enhance employee skills and team competence.
- Developed inclusive training materials tailored to diverse learning styles, boosting participant engagement.
- Collaborated with cross-functional teams to identify training gaps and align programs with organizational goals.
- Evaluated training effectiveness through participant feedback and assessments for continuous improvement.
- Mentored new trainers on best practices and instructional techniques to elevate training quality.
- Researched industry trends for regular updates to training programs and content relevance.
- Adapted teaching methods to meet individual learner needs, ensuring effective skill development.
- Created multimedia presentations using PowerPoint and video conferencing tools for engaging instruction.
Safer Gambling Agent/ Analyst
Paddy Power Betfair
Malta
07.2023 - 12.2024
- Analyzed customer profiles and conducted probing discussions to identify risk factors, enabling targeted interventions.
- Facilitated sensitive, solution-focused conversations with vulnerable customers, enhancing understanding of safer gambling practices.
- Guided customers on responsible gambling tools, ensuring clarity and empathy in communication.
- Maintained up-to-date knowledge of policies and ensured timely, accurate customer communication.
English Teacher
EC Malta
, Malta
01.2022 - 12.2022
- Delivered engaging ESL lessons to international students, enhancing language skills across diverse ages and proficiency levels.
- Tailored teaching methodologies to individual learning styles and cultural backgrounds, fostering inclusive learning experiences.
- Managed classroom dynamics to enhance student confidence and promote a positive learning environment.
- Liaised with management on student progress and lesson outcomes.
Customer Service Agent
Citylink
Ireland
08.2021 - 05.2022
- Delivered high-quality, multi-channel customer service (in-person, phone, email, and social media), ensuring customer satisfaction through professionalism, empathy, and efficiency.
- Resolved customer complaints and service issues, de-escalating situations to achieve positive outcomes.
- Trained and supported new staff members, assisting colleagues with complex or escalated customer queries.
- Contributed to weekly team and operational meetings, providing insights for service improvements and sharing valuable customer feedback.
Food and Beverage Assistant
Jury's Inn
Galway, Ireland
04.2019 - 05.2021
- Delivered fine dining service during evening shifts, enhancing guest experience through wine pairing assistance.
- Executed bar and table service, crafted cocktails, and successfully upsold local products to enhance customer satisfaction.
- Supported weekend nightclub operations by efficiently completing closing duties and accurately cashing up.
Food and Beverage Assistant
Bantry Bay Hotel
Bantry, Ireland
04.2018 - 01.2019
- Delivered high-quality hospitality across brunch, afternoon tea, bar, and dinner shifts in fast-paced hotel environment.
- Facilitated traditional afternoon tea service with expert tea pairings and refined guest interactions.
- Prepared coffees and crafted cocktails while ensuring consistency in presentation and efficiency.
Education
BA - International Hotel Management
Atlantic Technological University
Galway 10-2022
Leaving Certificate -
Colaiste Pobail Bheanntrai
Bantry, Co. CorkSkills
- Training and mentoring
- Adaptive communication
- Operational efficiency
- Conflict resolution
- Inclusive service delivery
- Creative problem solving
- Upselling strategies
Certification
- Level 5 Teaching English as a Foreign Language certificate (TEFL) 120 hr.
- RSA certificate (Responsible Serving of Alcohol)
- Food Safety trained in line with FSAI.
- Train the Trainer certificate
Timeline
Food and Beverage Server
Arches Hotel
12.2025 - 04.2026
Safer Gambling Trainer
Flutter UK&I
12.2024 - 05.2025
Safer Gambling Agent/ Analyst
Paddy Power Betfair
07.2023 - 12.2024
English Teacher
EC Malta
01.2022 - 12.2022
Customer Service Agent
Citylink
08.2021 - 05.2022
Food and Beverage Assistant
Jury's Inn
04.2019 - 05.2021
Food and Beverage Assistant
Bantry Bay Hotel
04.2018 - 01.2019
BA - International Hotel Management
Atlantic Technological University
Leaving Certificate -
Colaiste Pobail Bheanntrai