Cliona O'Reilly
Vancouver
Summary
Qualified Mental health professional with a strong foundation in therapeutic practices and patient advocacy. Highly collaborative team player focused on achieving meaningful results and adapting to changing needs. Known for empathy, strong communication skills, and ability to build trusting relationships with clients. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. 10 years experience of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
Overview
9
9
years of professional experience
Work History
Mental Health Worker
Covenant House: Complex Support Services Canada
12.2023 - Current
- Strong capability to work in unpredictable and turbulent environments
- Being part of the Outreach team involves building trusting relationships by meeting youth where they are at and by being a consistent, supportive presence in their lives
- Assisted in conducting needs assessments to identify key areas of supports required
- Collaborate and implemented crisis intervention plans to support client safety
- Working with youth who have complex trauma and high needs
- Successfully built and maintained relationships with youth
- Supporting youth in finding shelters to sleep and providing immediate care
- Supporting youth in developing life skills, social skills, and access to community resources
- Supports and encourages youth to voice their perspectives and help support them to make decisions independently
- Trained in harm reduction and managing conflict while supporting youth who are homeless
- Capable and comfortable working within escalated incidents
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Facilitated SMART (Self-management and recovery training) recovery meetings to encourage youth to take small steps towards recovery through a trauma informed lens.
Community Mental Health Worker
MPA Society
05.2022 - Current
- Extensive experience working with individuals who have complex trauma and high needs
- Successfully built and maintained relationships with clients
- Strongly advocated for clients connecting with mental health teams and helping clients with issues arising with landlords
- Provide care through trauma informed practice, harm reduction, and recovery-oriented approach
- Collaborate with medical and clinical personnel to coordinate and implement client plans
- Identify available social, economic, recreational, and educational services and resources in the community that will meet client's needs
- Advocate for clients by problem solving in areas such as financial assistance, accessing community resources
- Ability to identify signs of illness or deteriorating health in a service user
- Provides medication support, in accordance with established policy
- Completed necessary reports and documentations to maintain thorough and accurate case records.
Program Manager
Three Steps
09.2020 - 01.2022
- Supervised and managed a team of 18 Social Care Workers on shift, providing input on day-to-day social care activities and guidance on the delivery of best practice care
- Providing 1.1 care for individuals while maintaining their independence
- Works collaboratively with youth, parents, social workers, teachers, and a variety of youth service providers
- Collaborate with medical professionals and administrative staff on new referrals received and the right resources and supports to offer
- Admin, budget related tasks, daily checks, and staff roster
- Manage, support, and provide direction during incidents and provide debrief support after incidents
- Medication officer and did daily stocktakes of all young person’s medication
- Conducted monthly team meetings along with my centre manager
- Monthly care reviews with family members, doctors, and psychiatrist to discuss Young Persons
- Conducted monthly supervision with team members to discuss progression
- Take seriously any complaint, Child Protection or Safeguarding issue which is raised and observe daily practices to identify if any such issues arise.
Social Care Worker
Walk
07.2019 - 08.2020
- Distribution of medication as per Kardex
- Making and attending medical appointments
- Observing service users and completing contact sheets on observations
- Archiving files
- Create person-centered plan for clients
- Helping service users with house cleaning, personal hygiene, and meals
- Assist clients with exercise, physiotherapy, and other medical plans
- Monitoring blood pressure and other physical conditions as required
- Liaising with other healthcare professionals such as district nurses and GPS
- Maintaining confidential client files, preparing reports & information as required
- Making recommendations for changes and improvements for clients
- Ensuring wellbeing plans and all paperwork is updated
- Managing petty cash and service users' accounts
- Prioritize my time effectively, support and seek help from other members of the team to ensure that the best care is given to the service user whilst getting the job done.
Youth Care Worker
Emerge Aotearoa
06.2018 - 01.2019
- Strong capability to work in unpredictable and turbulent environments
- Initiated, developed and maintained relationships with youth
- Assessed the needs of and established plans of care for youth
- Assisted youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
- Scheduled and accompanied youth to medical appointments
- Skilled at remaining calm under pressure and assessing situations quickly to find a solution.
Hotel Manager
Criterion Hotel
03.2017 - 04.2018
- Function coordinator and data management
- Recruiting and training staff and then monitoring their performance
- Effectively managing the daily operations of the hotel
- Input of daily sales figures
- Maintaining customer service
- Dealing with and resolving problems and issues which arose
- Working with sales and marketing team to drive sales forward
- Motivating the team to achieve ambitious standards and KPI targets.
Bar/Restaurant Manager
Jacksons on George
06.2016 - 03.2017
- Displayed a friendly, outgoing, and energetic behavior to create a warm & fun atmosphere for guests
- Demonstrated visible operational leadership and management to staff
- Opened and closed the pub, cashed up all tills, gaming and TAB
- Constructed weekly staff meetings to improve sale targets and to monitor staff performances.
Education
Bachelor of Social Science -
National University of Ireland, Maynooth
05.2015
Skills
- Knowledge of all relevant legislation policies and practices
- Crisis intervention
- Harm reduction
- Certificate in Community Care (1-year course)
- Fully trained in Cardiac first response and first aid (CFR certificate)
- Completed course with ASIST in applied suicide first aid
- Epilepsy training
- Autism Training
- Safeguarding vulnerable persons training
- Safe Administration of Medication (SAMS)
- Low arousal training
- Children first
- Mental Health Support
- Life Skills Training
References
References available upon request
Languages
English
Professional Working
Timeline
Mental Health Worker
Covenant House: Complex Support Services Canada
12.2023 - Current
Community Mental Health Worker
MPA Society
05.2022 - Current
Program Manager
Three Steps
09.2020 - 01.2022
Social Care Worker
Walk
07.2019 - 08.2020
Youth Care Worker
Emerge Aotearoa
06.2018 - 01.2019
Hotel Manager
Criterion Hotel
03.2017 - 04.2018
Bar/Restaurant Manager
Jacksons on George
06.2016 - 03.2017
Bachelor of Social Science -
National University of Ireland, Maynooth
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