Clint Nielson
Pomona
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Head Server
Tutti Mangia Italian Chophouse
Claremont
07.2008 - Current
- 20 plus years of fine dining etiquette.
- Supervised dining room operations ensuring exceptional high level guest experiences and interactions.
- Trained and mentored new servers on menu and standards of service.
- Coordinate with kitchen staff to ensure new and daily food knowledge to provide for a great guest experience.
- Level 1 Court of Masters Sommeliers certified.
- Wine and spirit knowledge
- Consistently attain high nightly sales by utilizing proper memorization of daily chef specials with wine pairings and cocktail offerings.
- Lead banquets and private parties of 40/50+ patrons along with food and wine/cocktail recommendations.
- Professional service with attention to details for a successful night of service along with guest accommodations.
- Knowledge of meat and fish varieties.
- Great multitasking skills during busy service while maintaining a relaxed and professional service of etiquette.
- Great at guiding guest through menu options and suggestive items in detail with ingredients and presentation.
- Manage large stations with 25+ seats with high accuracy of orders and guest.
- Team goal oriented and always able to achieve positive outcomes for the restaurants succes during peak times.
- Assisted in developing wine pairings to enhance meal offerings.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained cleanliness and organization of dining areas throughout service.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Bachelor of Arts - Business Administration And Management
California Polytechnic State University
Pomona, CA 02.2008 - 02.2012
Certification
- Level 1 master court of Sommeliers certified
- Serve safe class
References
References available upon request.
Timeline
Head Server
Tutti Mangia Italian Chophouse
07.2008 - Current
Bachelor of Arts - Business Administration And Management
California Polytechnic State University
02.2008 - 02.2012