Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Clifford Quinlan

Chatham,ON

Summary

RIBO Licensed Insurance Advisor with a track record of enhancing client relations and optimizing policy sales and retention at Brokerlink. Excelled in critical thinking and customer service, achieving seamless service delivery. Skilled in insurance product knowledge, adept at working under pressure, and committed to professional development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Advisor

Brokerlink
02.2023 - Current
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales
  • Participated in ongoing professional development programs to continuously enhance product knowledge and advisory skills.
  • Collaborated with underwriters to negotiate favorable terms and conditions for client policies.
  • Provided quotes and issued new business policies for all personal-lines products

Customer Service Representative

Selectcore
11.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Education

Post-Degree Certificate - Pre-Health Science

St. Clair College
Chatham, Ontario
04.2018

Skills

  • Insurance product knowledge
  • Critical Thinking
  • Customer Service
  • Client Relations
  • Works well under pressure
  • Quick Learner

Languages

English
Native or Bilingual

Certification

R.I.B.O Licensed - In good standing

Timeline

Insurance Advisor

Brokerlink
02.2023 - Current

Customer Service Representative

Selectcore
11.2021 - 02.2023

Post-Degree Certificate - Pre-Health Science

St. Clair College
Clifford Quinlan