Clifford Quinlan
Chatham,ON
Summary
RIBO Licensed Insurance Advisor with a track record of enhancing client relations and optimizing policy sales and retention at Brokerlink. Excelled in critical thinking and customer service, achieving seamless service delivery. Skilled in insurance product knowledge, adept at working under pressure, and committed to professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Brokerlink
02.2023 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Explained features, advantages and disadvantages of various policies to promote insurance sales
- Participated in ongoing professional development programs to continuously enhance product knowledge and advisory skills.
- Collaborated with underwriters to negotiate favorable terms and conditions for client policies.
- Provided quotes and issued new business policies for all personal-lines products
Customer Service Representative
Selectcore
11.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Post-Degree Certificate - Pre-Health Science
St. Clair College
Chatham, Ontario04.2018
Skills
- Insurance product knowledge
- Critical Thinking
- Customer Service
- Client Relations
- Works well under pressure
- Quick Learner
Languages
English
Native or Bilingual
Certification
R.I.B.O Licensed - In good standing
Timeline
Insurance Advisor
Brokerlink
02.2023 - Current
Customer Service Representative
Selectcore
11.2021 - 02.2023
Post-Degree Certificate - Pre-Health Science
St. Clair College