PRABHJOT CHHINA
Brampton,ON
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Advisor
HORNBILL INSURANCE BROKERS
06.2023 - Current
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Conducted thorough risk assessments for clients, crafting tailored solutions to mitigate potential losses effectively.
- Built relationships with clients using active listening and issue resolution to provide excellent service..
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
Shift Manager
Domino's Pizza
11.2017 - 03.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - COMPUTER SOFTWARE AND DATABASE DEVELOPMENT
LAMBTON COLLEGE IN TORONTO
Toronto, ON04.2019
Skills
- Financial Planning
- Claims Management
- Policy Analysis
- Time management
- Teamwork and collaboration
- Risk assessment
- Insurance product knowledge
- Client relationship management
- Goal-oriented mindset
- Customer Service
- Policy Knowledge
- Upselling
- Quotes and Sales
- Licensed Insurance Agent
- Health Insurance
- Life Insurance Sales
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- LLQP License
- DISPATCH TRAINING Certificate
References
References available upon request.
Timeline
Insurance Advisor
HORNBILL INSURANCE BROKERS
06.2023 - Current
Shift Manager
Domino's Pizza
11.2017 - 03.2022
Bachelor of Science - COMPUTER SOFTWARE AND DATABASE DEVELOPMENT
LAMBTON COLLEGE IN TORONTO
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