Results-driven Crew Leader with expertise in crew oversight, safety protocols, and effective multitasking. Proven track record in enhancing team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Leader
Chick-fil-A
Rancho Cucamonga, CA
07.2024 - Current
Supervised daily operations to ensure efficient workflow and optimal team performance.
Trained and mentored new crew members on service standards and operational procedures.
Coordinated shift schedules to maintain adequate staffing levels during peak hours.
Implemented quality control measures to enhance food preparation and customer satisfaction.
Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
Collaborated with management to develop strategies for improving operational efficiency and service speed.
Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Crew Leader
Chick-fil-A
Rancho Cucamonga, CA
06.2022 - 06.2024
Conducted routine safety checks to uphold health regulations and maintain workplace safety.
Trained employees in time management and proper ways to complete job duties.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.