Jessica Hodgson
Eastvale
Summary
Professional leader with strong background in crew supervision and logistics. Demonstrates ability to enhance team performance and ensure project completion. Skilled in team collaboration, problem-solving, and adapting to changing situations. Reliable and results-focused, fostering productive and cohesive a productive and cohesive work environment.
Overview
7
7
years of professional experience
Work History
Crew Leader
Chick-fil-A
2022.01 - 2026.03
- Managed daily operations by overseeing staff and enhancing guest relations, ensuring high standards of service quality
- Facilitated cash deposits at end of each shift to ensure accurate financial records., worked to provide a safe work environment, and worked alongside team members in achieving business sales and operations
- Oversaw daily operations ensuring efficient workflow and adherence to quality standards.
- Trained new team members on service protocols and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
Sales Associate
Bath & Body Works
2020.08 - 2021.12
- Enhanced customer experience through personalized product recommendations and excellent service.
- Maintained knowledge of current promotions and product information to drive sales.
- Collaborated with team members to achieve store sales goals and improve efficiency.
- Trained new associates on customer engagement techniques and operational procedures.
- Managed inventory levels, ensuring timely restocking of popular merchandise items.
- Implemented visual merchandising standards to create an inviting shopping environment.
- Conducted regular product demonstrations to highlight features and benefits effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
David's Bridal
2019.08 - 2020.03
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction and loyalty.
- Guided customers through product selection, providing personalized recommendations based on individual needs.
- Trained new staff on customer service protocols and system navigation to maintain high service standards.
- Assisted in managing inventory levels, ensuring accurate stock availability for bridal appointments.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's Degree - Business Management
Grand Canyon University
Phoenix2021-12
Skills
- Crew management
- Crew oversight
- Safety guidelines
- Customer service
- Leadership
- Organizational
- Time management
- Multitasking and organization
- Attention to detail
- Problem-solving
- Team oversight
- Communication
- Collaborative
- Team management
Timeline
Crew Leader
Chick-fil-A
2022.01 - 2026.03
Sales Associate
Bath & Body Works
2020.08 - 2021.12
Customer Service Representative
David's Bridal
2019.08 - 2020.03
Bachelor's Degree - Business Management
Grand Canyon University