Clayton Bedford
Lynden,ON
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Support Worker
John Noble Home
Brantford, ON
05.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Team Member
Tim Hortons
Ancaster, ON
05.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Wendy’s Assistant General Manager
Wendys Restaurant
Ancaster, ON
04.2019 - 04.2023
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals .
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Supervisor
Starbucks
Ancaster, ON
09.2022 - 03.2023
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised ongoing daily production phases.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Personal Support Worker - Personal Support Worker
Six Nations Polytechnic Mohawk College
Brantford04.2024
High School Diploma -
Dundas Valley Secondary School
Dundas, ON06.2022
Skills
- Workplace Safety
- Complaint resolution
- Customer Service
- Cash Handling
- Flexible Schedule
- Positive Attitude
- Problem-Solving
- Safety understanding
- Continuous Development
- Active Listening
- Excellent Communication
- Adaptability and Flexibility
Certification
- CPR
- First aid
- Gentle Persuasive Approach
- Personal Support Worker
Languages
English
Full Professional
Timeline
Personal Support Worker
John Noble Home
05.2024 - Current
Team Member
Tim Hortons
05.2023 - Current
Shift Supervisor
Starbucks
09.2022 - 03.2023
Wendy’s Assistant General Manager
Wendys Restaurant
04.2019 - 04.2023
Personal Support Worker - Personal Support Worker
Six Nations Polytechnic Mohawk College
High School Diploma -
Dundas Valley Secondary School