Clayon Bolton
North York,ON
Summary
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Warehouse operations professional with strong leadership skills and hands-on experience in logistics and inventory management. Adept at coordinating teams, optimizing workflows, and ensuring efficient and safe handling of materials. Known for reliability, adaptability, and fostering collaborative work environment to achieve operational goals. Skilled in using warehouse management systems and implementing best practices to drive productivity and accuracy.
Overview
24
24
years of professional experience
Work History
Warehouse Lead
MHS Pallets
01.2024 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Kept detailed records of inventories and merchandise inventory transactions.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Manager of Operations
Elusive Liquor Store & Restaurant
03.2015 - 06.2024
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Maintained professional working relationships and promoted open lines of communication with staff
- Developed talented team, participating in hiring, coaching, and performance management processes
- Managed the daily operations of multiple departments to maximize efficiency
- Tracked company inventories and ordered new products to replenish equipment levels
- Drafted budgets based on financial forecasts while ensuring cost control measures are adhered to
- Utilized data analytics tools to analyze trends in operations performance over time for proactive decision making
Manager of Operations
Extreme Plumbing
01.2014 - 12.2023
- Created and successfully maintained a plumbing contracting business, with a proven record of satisfied clients
- Maintained up to date certifications for all employees and managed workplace health and safety trainings on schedule
- Coordinated and maintained appointments and supported all aspects of the business including cleaning drains and fixing plumbing equipment
- Managed payroll requirements for a team of 6 employees
Operations Manager
Gemma Communications LP
12.2006 - 10.2014
- Provided strategic/ tactical direction and operational effectiveness in the provision of world class customer service
- Coached, motivated and provided feedback to sales managers; setting company's expectations by consistently holding them accountable for their performance
- Defined and analyzed current operational performance to identify and improve areas of opportunities and making lucrative recommendations to senior executives
- Partnered with business line VP to plan an prioritize ongoing training initiatives, leading cross-functional teams in the management and delivery of all operational support work
- Managed workforce staffing levels and resolved variances to maximize revenues while meeting client's objectives of service level agreements (SLA) and interval compliances
- Developed solid understanding of clients business objectives in order to provide focused service which resulted in 35% growth of their business
- Responsible for meeting a team of workforce analysts and sales managers with 100+ consultants to focus on performance, meeting key deliverables
Team Leader
Gemma Communications LP
04.2001 - 12.2006
- Managed sales team of 20 -25 front line staff for multiple campaigns within the Telecommunications sector to meet key performance indicators in a blended call center environment
- Liaised with different departments within the company and acted as a key resource for campaign launches, program preparations, training and developments
- Established coaching plans, action items, and weekly/ monthly goals, along with effectively utilizing awards/ incentive programs to recognize associates achievements
- Key resource for campaign launches, program preparations, training and development, budgeting, forecasting and reporting in order to ensure smooth transition from the campaign's inception to completion of training
- Consistently outperformed key indicators such as sales per hour (SPH) targets, customer satisfaction scores and other KPI components measured by the quality assurance department, to increase call quality and customer satisfaction
- Decreased sales cancellation by developing and implementing verification processes as well as executing effective training programs
Education
GED -
University Of The West Indies
Kingston Jamaica09-1990
Skills
- Customer Service Management
- Revenue Growth
- Staff Scheduling
- Maintaining Compliance
- Marketing Strategies
- Analytical Thinking
- Written Communication
- Negotiation
- Employee Scheduling
- Process flows
- Self Motivation
- Training Management
- Organizational Structuring
- Warehouse functions
- Shipping and receiving
- Supervisory Experience
Accomplishments
- Operation Manager of the YEAR, 2008-2013
- Team Leader of the YEAR, 2003-2005
Languages
English
Native or Bilingual
Timeline
Warehouse Lead
MHS Pallets
01.2024 - Current
Manager of Operations
Elusive Liquor Store & Restaurant
03.2015 - 06.2024
Manager of Operations
Extreme Plumbing
01.2014 - 12.2023
Operations Manager
Gemma Communications LP
12.2006 - 10.2014
Team Leader
Gemma Communications LP
04.2001 - 12.2006
GED -
University Of The West Indies
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