Claudia Torres

• Supporting daily property operations
• Conduct move ins/ pre move outs/ move outs Inspections
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Rent collection & Delinquency management
• Property management software (e.g., Yardi, On-site, Paylease)
• Greeted prospects, process rental applications, ensured all move-in paper work adhered to fair housing regulations.

• Conducted market survey, rental verification, renters insurance
• Collaborated with maintenance teams to ensure timely resolution of tenant issues, requests, move ins.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Greeted clients, showed apartments, and prepared leases.

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• Assisted in inventory management, ensuring stock levels met operational needs.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Met customer needs through polite, friendly and attentive service.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
• Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
• Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
• Addressed and resolved complaints quickly to maintain customer satisfaction.
• Answered questions about store policies and addressed customer concerns.