CLAUDIA SANTILLAN
San Ysidro,CA
Summary
Bilingual medical assistant with over 20 years of experience with customer service excellence.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Sharp Rees Stealy
04.2000 - Current
- Preparing charts for the next day's appointments
- Answering phone calls and collecting information
- Taking messages from patients to relay to physicians
- Vital signs on all patients
- Scheduling patients' appointments
- Requesting authorizations for medications
- Assisting the physician with collecting body fluids samples
- Making sure the rooms are clean, ordering supplies
- Updating patients with immunizations
- Assisted with refilling patient prescriptions
- Measured patient pulse oximetry.
Medical Assistant /Patient Service Representative
Children's Hospital of Orange County
04.2017 - 06.2019
- Performed various administrative duties, including creating templates and blocking schedules for psychologists and psychiatrists
- Organized charts, documents and supplies to maintain team efficiency
- Collected forms, copied insurance cards and copays to coordinate patients' information for billing and insurance processing
- Scheduled appointments for patients via phone and in person
- Managing prescriptions refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Health Care Partners
07.2007 - 04.2017
- Worked with urgent care department along with primary care
- Maintained charts in a timely manner while meeting documentation deadlines
- Prepared treatment rooms for patients, including surfaces and restocking supplies
- Assisted provider with procedures and performing wound care
- Managing prescription refills
- Performed routines tests such as urine dip, vision, strep, hearing and pregnancy test
- Drawing blood and EKG
- Scheduled appointments for patients via phone and in person
- Wound care, removing staples and stitches out
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Rady's Children's Hospital
06.2001 - 06.2007
- Prepared treatment rooms for patients, including cleaning surfaces and restoking supplies
- Conducted patients interviews to gather health history, vital signs and information about current medical issues
- Taking and recording vital signs
- Working closely and assisted physicians with spinal tabs, cerebral palsy, craniosynostosis, spinal defects and cleft lip and pallets patients
- Removing stitches and staples
- Worked at wound care
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Medical Assistant Certification -
Glendale Career College
05.1999
High School Diploma -
San Gabriel High School
San Gabriel, CA06.1995
Skills
- Bilingual in Spanish
- Venipuncture and phlebotomy
- HIPAA compliance
- Wound care and irrigation
- Specimens' collection and processing
- Patient scheduling
- EKG
- Vital signs monitor
- Certified in Basic Life Support (BLS)
- Medical office administration
- Medical transcription
- Electronic medical records
- Insurance authorizations
- Medical terminology
Accomplishments
- Bilingual medical assistant with over 20 years of experience with customer service excellence.
- Seeking a position where my clinical and administrative skills, along with my education and expertise may be best utilized and to provide a high level of patient care and office efficiency.
Personal Information
Title: Medical Assistant
Timeline
Medical Assistant /Patient Service Representative
Children's Hospital of Orange County
04.2017 - 06.2019
Medical Assistant
Health Care Partners
07.2007 - 04.2017
Medical Assistant
Rady's Children's Hospital
06.2001 - 06.2007
Medical Assistant
Sharp Rees Stealy
04.2000 - Current
High School Diploma -
San Gabriel High School
Medical Assistant Certification -
Glendale Career College
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