Claudia Melo
Toronto,ON
Summary
Experienced in providing passionate care, highly motivated individual with a positive attitude and excellent communication skills. Proven track record of handling emergency situations with composure and professionalism. Adapts quickly to surroundings and possesses the capability to pick up tasks efficiently. Known for reliability, fast learning abilities, and willingness to work under pressure.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Kato Animal Hospital
2830 Danforth Ave, Toronto, ON M4C 1M1
04.2024 - Current
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
Animal care assistant
Dufferin Davenport Animal Hospital
Toronto
02.2024 - 04.2024
- Conducted thorough assessments of incoming animals'' health status to determine any immediate needs or concerns before integrating them into the facility.
- Fostered a supportive environment among team members by promoting open communication and collaboration on best practices in animal care.
Animal Care Assistant
Weston Veterinary Clinic
North York
09.2023 - 01.2024
- Assisted in restraining animals during examination or treatment
- Assisted DVMs during procedures by restraining animals morning vitals and administering medication
- Maintain cleanliness of the animals cages, kennels, examination rooms, and treatment areas
- Assisted with you using euthanization and procedures in a compassionate and sensitive manner
- Greeted customers warmly and answered their inquiries about services offered by the clinic
- Provided basic laboratory tests such as fecal analysis, urinalysis, bloodwork, directed by veterinarians
- Clean instruments used in veterinary procedures according to the establishment protocols
- Provided passionate care to animals while assisting veterinarians with medical and surgical procedures
- Perform ministry of duties such as scheduling appointments, maintaining patient records and billing clients
Receptionist
Dr Sabilano Dentistry
North York
09.2022 - 09.2023
- Greeted patients provided them with necessary paperwork and verified insurance information
- Answer incoming calls, schedule appointments, and confirming patient visits
- Maintain accurate records of patient treatment plans, medical records, and financial transactions
- Collected payments from patients and arrangement payments
- Prepare reports invoices letters in medical records using word processing, spreadsheets or other software applications
- Scheduled and confirmed patient appointments and consultation
- Rescheduling and rebooking
- Maintain a calendar and schedule new appointments based on provider availability
Receptionist
Dr Larry Goldstein
North York
09.2020 - 09.2022
- Answered incoming calls took messages and transferred calls to appropriate departments or personnel
- Schedule appointments for clients customers and other visitors
- Assisted in maintaining office supplies inventory by checking stock
- Perform data entry tasks into various computer systems, accurately, and promptly
- Manage all incoming mail distribution, carrier services, faxes, and photocopy documents as requested
- Provided excellent customer service skills at all times
- Updated and recorded customer or client information to maintain accounts
- Process payment and updated accounts to reflect balance and changes
- Gathered patient’s insurance information
Education
Degree in Associate of Arts -
Centennial College
06.2020
Highschool -
Central technical school
06.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Organization skills
- Schedule management
- Manage Files
- Multitasking
- Excellent communication skills
- Able to operate any computer software
Languages
English
Portuguese
References
Available upon request
Accomplishments
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Veterinary Assistant
Kato Animal Hospital
04.2024 - Current
Animal care assistant
Dufferin Davenport Animal Hospital
02.2024 - 04.2024
Animal Care Assistant
Weston Veterinary Clinic
09.2023 - 01.2024
Receptionist
Dr Sabilano Dentistry
09.2022 - 09.2023
Receptionist
Dr Larry Goldstein
09.2020 - 09.2022
Highschool -
Central technical school
Degree in Associate of Arts -
Centennial College