Claudia Magro
Toronto,ON
Summary
Results-driven Supervisor with experience in steering and directing all aspects of operations. Skilled in orchestrating multiple projects, prioritizing process improvements, safety initiatives, and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
14
14
years of professional experience
Work History
Supervisor, Systems and Admin
Macaulay Centres for Children
Toronto, Ontario
02.2023 - Current
- Direct and supervise a team of four employees in daily operations.
- Monitor employee productivity to provide constructive feedback and coaching.
- Track progress on projects, and provide timely feedback to staff members.
- Collaborate with other departments to coordinate workflow processes between teams.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Streamlined workflow processes, reducing project completion times.
- Ensured compliance with all applicable laws and regulations pertaining to corporate policies and procedures.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Admin Systems Supervisor
Macaulay Centres for Children
Toronto, Ontario
10.2020 - 01.2023
- Facilitated the definition of objectives, scope, and developed work plans for various projects.
- Supported the implementation and ongoing improvement of tools and systems.
- Monitored progress of project plans while contributing to the development of new initiatives.
- Directed high-priority tasks to strengthen the company's administrative capabilities.
- Managed stakeholder engagement across the organization to address project challenges.
- Supported the detailing of processes and procedures for new initiatives.
Admin Coordinator
Macaulay Centres for Children
Toronto, Ontario
05.2019 - 09.2020
- Tracked project timelines effectively.
- Provided technical support to staff members regarding software applications and hardware systems.
- Conducted regular training sessions for staff members on new software programs or processes.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
Administrative Assistant
Macaulay Centres for Children
Toronto, Ontario
09.2017 - 04.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
English as a Second Language (ESL) Teacher
Fun Languages Maia/Porto
Porto, Portugal
10.2010 - 12.2016
- Developed lesson plans for ESL students to help them improve their English language skills.
- Conducted assessments of ESL students' abilities and needs in order to tailor instruction accordingly.
- Provided individualized support to ESL learners in order to meet their specific learning objectives.
- Facilitated conversations between native speakers and non-native speakers of English in order to increase fluency levels among all participants.
Education
Project Management Certification - Project Management
School of Continuing Studies,University of Toronto
Toronto, ON05-2020
Certificate in Teaching English To Adults (CELTA) -
University of Cambridge ESOL
Porto, Portugual 08-2015
Honours Bachelor of Arts - Sociology And Portuguese
University of Toronto
Toronto, ONSkills
- Encouraged Development
- Proven Initiative
- Teamwork and Collaboration
- Solutions-Focused Professional
- Process Improvement
- Operations Management
- Project Planning
- Effective Cross-Functional Communicator
Languages
Portuguese
Professional
Timeline
Supervisor, Systems and Admin
Macaulay Centres for Children
02.2023 - Current
Admin Systems Supervisor
Macaulay Centres for Children
10.2020 - 01.2023
Admin Coordinator
Macaulay Centres for Children
05.2019 - 09.2020
Administrative Assistant
Macaulay Centres for Children
09.2017 - 04.2019
English as a Second Language (ESL) Teacher
Fun Languages Maia/Porto
10.2010 - 12.2016
Project Management Certification - Project Management
School of Continuing Studies,University of Toronto
Certificate in Teaching English To Adults (CELTA) -
University of Cambridge ESOL
Honours Bachelor of Arts - Sociology And Portuguese
University of Toronto
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