Claudia Knaack
Kelowna,Canada
Overview
20
20
years of professional experience
Work History
Aircraft Groomer
Executive Aviation
Kelowna, BC
03.2024 - 09.2024
- Cleaning and sanitizing passenger cabins, lavatories and galleys on commercial aircraft
- Restock aircraft w supplies for lavatories and galleys
- Execute cleaning of each aircraft in accordance to strict timeline to ensure departure schedule is accurately maintained.
- Swiftly and safely dispose of garbage in accordance to YLW regulations
- RAIC TSA security clearance certification to work air side and on the aircraft
Merchandise Execution Team
Home Depot Canada
Kelowna, BC
03.2022 - 07.2022
- Maximize sales and ease of shopping experience for customers
- Maintain cleanliness aesthetics and safety of all bays in all departments of the Home Depot store
- Keep bays fully replenished with stock
- Track and ensure availability of all stock within bstore
- Excecute full resets of bays in any departments
- Setting steel for bays in accordance to planogram
- Build promotional displays and and set all POP to comply to plano
- Customer service throughout shift
- Ensure accurate pricing throughout store
- Assemble floor model display products
- Maintain safety of store aisles and departments
- Communicate with all departments of store at all times
Live Plant Merchandiser
Rainbow Greenhouses Inc.
Kelowna, BC
02.2020 - 07.2021
- Merchandising associate within garden centre at Home Depot in Westbank BC.
- Receive, display and maintain plants in accordance to Rainbow specifications
- Remove and writeoff unsellable plants
- Face and stock new product in accordance to Rainbow planograms
- Ensure correct pricing and POP in compliance with Rainbow requirements
- Maintain strong communication and compliance with Home Depot
- Maintain department cleanliness and safety in accordance to Rainbow and Home Depot specifications
- Submit daily auditing and photographic reports of sales activity and inventory and writeoffs
Clinic Owner Operator /Registered Massage Therapist
Home-Touch Mobile Massage Therapy Clinic
Kelowna/Castlegar, BC
01.2005 - 02.2018
- Clinic Owner Operator /Registered Massage Therapist
- Therapeutic massage treatments to large client base
- Strong focus to customer service, care and satisfaction
- Business Management
- Booking appointments and scheduling
- Maintain ongoing communication for repeat business and referrals
- Management of all administrative duties including: client charting and record keeping, payables / receivables, accounting
- Medical billing
Overnight Merchandising Specialist
Consolidated Resets/ Mosaic
Kelowna/ Westbank /Vernon /Kamloops, BC
04.2012 - 04.2014
- Ongoing reset assignments for numerous Home Depot locations throughout southern British Columbia
- Dismantling old displays/showrooms and building new ones to spotlight latest lines of merchandise.
- Installation of new merchandise, sales displays, POP signage and showroom displays of larger items
- Change shelf heights wall or pegboard displays as per planogram
- Ensure proper pricing and compliance with POP
- Remove and catalog existing stock. Face and stock new displays according to exact specifications of planogram.
- Ensure compliance sequencing of new reset with merchandise on database.
- Travel throughout province on short notice to complete assignments
- Cleaning of shelves displays and aisles
Bulk Foods Specialist
Great Canadian Superstore
Kelowna, BC
04.2012 - 06.2012
- Stocking, refilling, maintaining quality and cleanliness of bulk foods department.
- Reordering stock, weighing and tracking shrink into company computer
- Facing and stocking shelves according to planogram.
- Pricing and tagging all merchandise, shelving and displays
Education
Diploma - Massage and Hydrotherapy
West Coast College of Massage Therapy
Vancouver, BC01-1996
Skills
- Data Entry
- Sales
- Quality Assurance
- Gardening
- Retail Sales
- Cleaning Experience
- Maintenance
- Microsoft Excel
- Pricing
- Inside Sales
- Office Management
- Planograms
- Databases
- Merchandising
- Product Demos
- Assembly
- Bookkeeping
- Supervising Experience
- Time Management
- Interior detailing proficiency
- Work under pressure
- Self-motivation and initiative
- Continuous improvement mindset
- Quality control standards
- Safety protocol adherence
- Decision making aptitude
- Excellent communication
- Teamwork and collaboration
Additional Information
- 21 years experience as massage therapist working closely with people and developing strong client relationships and rapport to ensure repeat clientele.
- Experience and keen interest in Merchandising, store resets and in-store Sales and Promotions
- RAIC security clearance certification to work Airside at airports.
- Excellent people skills and customer service experience
- Years of outside sales and promotions experience
- Worked in variety of physical labor jobs including lifting stocking landscaping, carpet cleaning, painting, moving
- Work well in team environment
- Reliable and efficient working independently
- Have computer with printer and smartphone
- Have reliable vehicle
- Fully bondable
- Basic computer skills, Internet, Microsoft Office Word, Excel, Access
Languages
English
Native or Bilingual
Timeline
Aircraft Groomer
Executive Aviation
03.2024 - 09.2024
Merchandise Execution Team
Home Depot Canada
03.2022 - 07.2022
Live Plant Merchandiser
Rainbow Greenhouses Inc.
02.2020 - 07.2021
Overnight Merchandising Specialist
Consolidated Resets/ Mosaic
04.2012 - 04.2014
Bulk Foods Specialist
Great Canadian Superstore
04.2012 - 06.2012
Clinic Owner Operator /Registered Massage Therapist
Home-Touch Mobile Massage Therapy Clinic
01.2005 - 02.2018
Diploma - Massage and Hydrotherapy
West Coast College of Massage Therapy