Kaylee Rose
Toronto,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in [Software].
Overview
5
5
years of professional experience
Work History
Aircraft Groomer
Delta Facilities Maintenance
06.2022 - Current
- Enhanced aircraft cleanliness by meticulously performing thorough interior and exterior grooming tasks.
- Reduced customer complaints by consistently delivering high-quality aircraft grooming services on time.
- Maintained a safe working environment by adhering to safety guidelines and regulations during the grooming process.
- Improved team efficiency through active collaboration with other groomers, resulting in faster turnaround times for aircraft cleaning.
- Preserved company reputation for excellent service by consistently meeting or exceeding customer expectations for aircraft cleanliness.
- Contributed to overall operational success by ensuring timely completion of all assigned grooming tasks.
Training Manager
McDonald's
12.2019 - 04.2023
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
Customer Service Representative
Old Navy, Gap
08.2019 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - Criminology
York University
Toronto, ON06.2028
Associate of Arts - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON02.2024
Skills
- Team Leadership
- Strategic thinker
- Data Entry
- Call Management
- Microsoft PowerPoint
- Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Aircraft Groomer
Delta Facilities Maintenance
06.2022 - Current
Training Manager
McDonald's
12.2019 - 04.2023
Customer Service Representative
Old Navy, Gap
08.2019 - 05.2022
Bachelor of Arts - Criminology
York University
Associate of Arts - Social Service Worker
Seneca College of Applied Arts And Technology
Similar Profiles
DEXTER CAMISADEXTER CAMISA
Aircraft Cleaner ( RAIC / AVOP-DA) at Delta Facilities MaintenanceAircraft Cleaner ( RAIC / AVOP-DA) at Delta Facilities Maintenance
Husanpreet KaurHusanpreet Kaur
Airplane Groomer at Delta Facilities MaintenanceAirplane Groomer at Delta Facilities Maintenance
Sourav SouravSourav Sourav
Aircraft Cleaner at Delta Facilities MaintenanceAircraft Cleaner at Delta Facilities Maintenance