Claudia Karina Fernandez Sánchez
Port Carling,ON
Summary
I am a diligent and disciplined person, good hard worker, ready to learn new things and to solve the difficulties that appear to me, willing to learn and do my best in each task, to better and apply my skills and knowledge.
Overview
17
17
years of professional experience
Work History
Professional of service in banquet area
Hotel Barcelo San Salvador
11.2008 - 03.2020
- Professional of service in banquet area.
- Professional of service in large events.
Call Center Representative
Concentrix
03.2022 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality and service standards.
- Trained new team members on call handling procedures and system navigation.
- Documented customer interactions accurately in CRM systems for tracking and reporting purposes.
Front Desk Receptionist
Sherwood Inn
05.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained organized calendars for staff members.
- Processed incoming mail and packages, distributing them efficiently to departments.
Education
High School -
Instituto nacional "general francisco Menéndez" (Inframen)
01.2008
High School Diploma -
English Diploma E4CC
San Salvador 02-2022
Skills
- English advanced level at English 4 call center
- Ability to work under pressure
- Follow instructions
- I am persistent to get the desired results
- Easy going person
- Adaptability
- Customer service
- Problem-solving
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Sherwood Inn
05.2023 - Current
Call Center Representative
Concentrix
03.2022 - 04.2023
Professional of service in banquet area
Hotel Barcelo San Salvador
11.2008 - 03.2020
High School -
Instituto nacional "general francisco Menéndez" (Inframen)
High School Diploma -
English Diploma E4CC