Tessah Leblanc
Montréal
Summary
Professional, with great organizational skills and solid knowledge of customer service and administration.
Looking for new challenges, I would like to join an organization to which I could bring my knowledge, my creativity and my dynamism.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Richelieu-Temporary Mandate
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Played a major role in keeping the customer service department afloat during an understaffing crisis.
- Addressed customer account discrepancies and concerns.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Self-Employed
Uferic Boutique
05.2020 - 12.2023
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Establish and maintain strong relationships with our foreign suppliers.
Receptionist-Office Clerk
Temporary Agencies
09.2017 - 11.2019
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported company correspondence by drafting and distributing memos and emails.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Call Center Agent, Inbound Sales
Sears
12.2016 - 05.2017
- Efficient management of incoming and outgoing calls to meet customers’ needs.
- Made sure to make all clients feel respected during every interactions.
- Effectively transferring calls to the right departments when necessary.
Education
English - English & History
Concordia University
Literature And Languages - Languages
Dawson College
Montreal, QC10.2016
Jean-Grou
Montreal East, QC07.2011
Skills
- Outstanding phone etiquette
- Email management
Linguistics: I speak French, English fluently and I speak Spanish at an intermediate level but I
understand at advanced level
Excellent command of social networks, Microsoft Office Suite and the Internet in general
- Call center operations
- Administrative support
- Client relations
- Live chat support
- Empathetic and genuine
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Agent
Richelieu-Temporary Mandate
03.2024 - Current
Self-Employed
Uferic Boutique
05.2020 - 12.2023
Receptionist-Office Clerk
Temporary Agencies
09.2017 - 11.2019
Call Center Agent, Inbound Sales
Sears
12.2016 - 05.2017
English - English & History
Concordia University
Literature And Languages - Languages
Dawson College
Jean-Grou