Claudia Garcia Roman
Saint John,NB
Summary
Results-driven Industrial Engineer with a strong background in Supply Chain Management, Forecasting, and Business Planning across multinational organizations. Skilled in aligning sales strategies, demand planning, and financial targets to drive profitability and operational excellence. Recognized for strengthening collaboration between commercial, marketing, and supply teams to optimize product availability, improve forecast accuracy, and support data-driven business growth.
Overview
9
9
years of professional experience
Work History
Forecasting Planner
Canadian Tire Corporation
Toronto, ON
05.2023 - 10.2023
- Created detailed product-level forecasts for regular, promotional, and seasonal activities using JDA Software and in-house analytical tools to enhance sales accuracy.
- Monitored demand trends and variances, identifying root causes and recommending corrective actions to align forecasts with financial and category performance goals.
- Managed both short- and long-term aggregate forecasts to support strategic business planning and category budgeting.
- Collaborated closely with Category Managers, Business Planners, Marketing, Replenishment Analysts, and the Forecasting Manager to improve consensus forecasting and commercial alignment.
Planning Leader
Alicorp S.A.A.
Lima, Peru
10.2020 - 04.2023
- Led distribution network optimization to enhance route-to-market efficiency and reduce costs while maintaining service-level excellence.
- Anticipated market and supply fluctuations to proactively manage inventory and ensure continuous product availability.
- Directed commodity planning (e.g., wheat sourcing), coordinating with international suppliers to secure raw material supply.
- Implemented advanced Inventory and Distribution Planning practices, achieving a +5pp improvement in Fill Rate and an additional +$250K gross margin per month.
- Championed cross-functional S&OP initiatives integrating sales forecasts with supply strategies, improving forecast accuracy and working capital efficiency.
- Recognized with the 2020 Exceptional Initiatives Leader and 2021 Cost-Effective Management of Wheat Supply Chain awards.
SCM Controller, Peru & Mexico
Oriflame Cosmetics
Lima, Peru // Mexico City, Mexico
06.2017 - 10.2020
- Acted as S&OP Process Leader, fostering cross-functional collaboration between sales, marketing, and supply to align demand and pricing strategies for new launches.
- Oversaw imports from global suppliers (Poland, China, Latin America), ensuring cost-efficient purchasing and timely delivery.
- Managed the budget planning and control process, optimizing resource allocation and enhancing cost awareness across departments.
- Led process improvements that increased service levels to 98.5%, reduced inventory by 25 days, and lowered air-freight expenses.
- Awarded Best Service Levels in Latin America (2019) for exceptional stock management and availability across Mexico, Peru, Colombia, Chile, and Ecuador.
Demand & Supply Planner
Tottus Hypermarkets
Lima, Peru
05.2016 - 05.2017
- Conducted comprehensive sales analyses and demand projections to support commercial and purchasing decisions.
- Defined purchase volumes and supervised store replenishment, achieving 98% shelf availability across key categories.
- Strengthened supplier relationships to enhance CPFR (Collaborative Planning, Forecasting & Replenishment) efficiency.
- Developed inventory policies for the company’s new distribution center, improving handling of refrigerated SKUs and reducing waste.
SCM Coordinator, Mobile Division / Planning Analyst
Samsung Electronics
Lima, Peru
09.2014 - 04.2016
- Directed demand planning and forecasting for the Mobile Division, ensuring production alignment with sales objectives and market trends.
- Led cross-functional meetings to drive accurate consensus forecasting, balancing sell-in and sell-out targets.
- Collaborated with headquarters and logistics teams to ensure on-time international deliveries.
- Supported the Sales Target Planning process and analyzed P&L results, identifying insights that improved inventory health and reduced channel overstock by 30 days.
- Improved forecast accuracy and established proactive “PULL” inventory strategies that optimized channel stock rotation.
Education
Graduate Certificate - Supply Chain Management
Humber College
Toronto, ON04.2023
Bachelor’s Degree - Industrial Engineering
Universidad de Lima
Lima07.2014
Exchange Program - Operations Management, Inventory & Quality Control
Instituto Tecnológico y de Estudios Superiores de Monterrey
Mexico City05.2013
Skills
- Microsoft Office: Excel (Advanced), Word & PowerPoint (Advanced), Access & Visio (Intermediate)
- ERP Systems: SAP R3 & S/4 (SD, MM Modules)
- Analytics: Power BI (Basic), JDA Software (Forecasting)
LANGUAGES
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
ACCOMPLISHMENTS
- Exceptional Initiatives Leader - Alicorp (2020),
- Cost-Effective Management of Wheat Supply Chain - Alicorp (2021),
- Best Service Levels in Latin America - Oriflame (2019),
- LA Young Talent Program - Oriflame Global (2019),
- 2nd Place Award - Graduation, Universidad de Lima (2014),
- Merit Scholarship - Alianza del Pacífico (2013),
- 1st Place Award - Scholarship, Universidad de Lima (2011)
ADDITIONAL TRAININGS
- Process Improvement - Harvard Online Course (2015)
- Supply Chain Management - CIEC Universidad de Lima (2015)
- Sales & Distribution (SAP) - Samsung Brazil (2014)
REFERENCES
Ted Stewart
Associate Vice President at Canadian Tire
Timeline
Forecasting Planner
Canadian Tire Corporation
05.2023 - 10.2023
Planning Leader
Alicorp S.A.A.
10.2020 - 04.2023
SCM Controller, Peru & Mexico
Oriflame Cosmetics
06.2017 - 10.2020
Demand & Supply Planner
Tottus Hypermarkets
05.2016 - 05.2017
SCM Coordinator, Mobile Division / Planning Analyst
Samsung Electronics
09.2014 - 04.2016
Bachelor’s Degree - Industrial Engineering
Universidad de Lima
Exchange Program - Operations Management, Inventory & Quality Control
Instituto Tecnológico y de Estudios Superiores de Monterrey
Graduate Certificate - Supply Chain Management
Humber College