Isabelle Blouin
Québec,QC
Summary
Result-driven, organized and proactive professional with a good foundation in data analysis, project coordination, and business process optimization. I have an extensive experience in managing complex tasks and collaborating with many teams, I am skilled at driving initiatives, improving efficiency, and supporting strategic objectives. My ability to identify opportunities for improvement, combined with my analytical mindset and bilingual fluency in English and French, positions me as a strong candidate for leadership roles. I thrive in dynamic and fast-paced environments and am eager to leverage my problem-solving skills and collaborative approach to contribute to team success.
Overview
22
22
years of professional experience
Work History
Unit Manager - Broker Logistics
Intact Insurance
12.2024 - Current
- Management of Quebec business unit employees .
- Management resource allocation effectively to ensure optimal utilization of resources.
- Definition of testing protocols, quality assurance and procedures.
- Development of strong client relationships with other departments through effective communication and service.
- Lead operational teams to optimize workflow efficiency and improve service delivery.
- Streamline processes, resulting in reduced turnaround times.
- Ensures compliance with regulations and standards through validations and staff training.
- Participates in various national projects as SME.
Data Analyst
Intact Insurance
09.2018 - 12.2024
- Analysis of complex compliance cases for brokerage firms (agreements and agency contracts).
- Data extraction using SQL queries.
- Data ETL and analysis.
- Participation in calculation of accruals for the profit-sharing program.
- Management of the approval and distribution cycle for the profit-sharing program.
- Participation in design and implementation projects for new IT systems as a Classic SME in Agile mode.
- Preparation of requirements, test cases, beta tests, production rollout, and non-regression testing.
- Investigation of reported failures involving IT systems under my responsibility.
- Small-scale project management.
- Creation and management of documentation and processes repository.
- Management of the database used for broker communications.
Expertise Center Technician
Intact Insurance
08.2009 - 09.2018
- Management and drafting of broker agreements, agency contracts.
- Verification of brokerage firm compliance.
- Daily updates to the broker file, the central file containing brokerage firm information.
- Management of transfer agreements from brokerage firms and preparation of bonus payments.
- Administrative support and event coordination for business centers.
- Design of Excel reports, tracking tools, and processes required to monitor broker, underwriter, and business center performance.
- Data extraction using SQL queries.
Sales Coordinator
LCC Credit & Capital
09.2006 - 08.2009
- Reception and management of phone calls.
- Translation, proofreading, and writing of documents.
- Credit file analysis, submission, and negotiations of terms with lessors and clients.
- Calculation of monthly payments and drafting of lease contracts.
- Registration of legal mortgages with the RDPRM.
- Daily management of factoring files.
- Management of fuel cards and reconciliation of reports produced using the Fuel Genius software.
Legal Assistant
Industrielle Alliance
08.2005 - 09.2006
- Reception and management of phone calls, opening, and distribution of mail.
- Drafting of simple legal procedures and complex legal procedures from dictation.
- Investigations for the Ministry of Employment and Social Solidarity.
- Claims evidence and declarations to bankruptcy trustees.
- Organizing case follow-ups and filing.
- Registration of files on the court roll.
Administrative Assistant
Biogenits
05.2003 - 05.2005
- Translation, proofreading, and writing of documents.
- Preparation and formatting of clinical study documents such as investigator brochures, final report to the FDA, and study protocols.
- Billing, tracking accounts payable, expense accounts, and preparing payments to investigators using tracking tools.
- Managing medical material needed for conducting the study.
- Managing shipments within Canada and the United States.
- Calendar management, meeting, and travel preparation.
- Preparation and submission of regulatory documents required for the study.
- Managing correspondence between all stakeholders involved in the study.
- Follow-up of studies in facilities.
Education
BBA - Admin. , Business Systems Analysis, Management
University of Quebec
Québec, QC09-2027
Business System Analysis Certificate -
Laval University
Québec, QC12.2021
Administration Certificate - Business Administration
University of Quebec
Québec, QC12.2018
Office Technology and Desktop Publishing - Business Administration
O'Sullivan College
Québec, QC08-2004
Skills
- Microsoft Excel - Expert
- Microsoft Word - Advanced
- Microsoft Access - Advanced
- Microsoft PowerPoint - Advanced
- SQL and R - Intermediate
- Visio - Intermediate
- Jira and Confluence - Novice
- Data Model, BPM and UML diagrams - Novice
- Accounting - Novice
- Project Management - Novice
LANGUAGES
French - Expert
English - Advanced
Spanish - Basic
Timeline
Unit Manager - Broker Logistics
Intact Insurance
12.2024 - Current
Data Analyst
Intact Insurance
09.2018 - 12.2024
Expertise Center Technician
Intact Insurance
08.2009 - 09.2018
Sales Coordinator
LCC Credit & Capital
09.2006 - 08.2009
Legal Assistant
Industrielle Alliance
08.2005 - 09.2006
Administrative Assistant
Biogenits
05.2003 - 05.2005
BBA - Admin. , Business Systems Analysis, Management
University of Quebec
Business System Analysis Certificate -
Laval University
Administration Certificate - Business Administration
University of Quebec
Office Technology and Desktop Publishing - Business Administration
O'Sullivan College
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