Claudia Cervantes
Monterey Park
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Intermediate Clerk
Los Angeles County Department of Health Services
Los Angeles, CA
07.2024 - Current
- Provide excellent service and attention to visitors when face-to-face, or through phone conversations.
- Check in visitors and patients upon entry and refer them to the correct locations.
- Manage time effectively to ensure tasks are completed on schedule, and deadlines are met.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Demonstrate strong problem-solving skills, resolving issues efficiently, and effectively.
- Assist in training new staff on departmental policies and procedures.
Cashier Assistant
Costco
Monterey Park, CA
06.2020 - 07.2024
- Greeted members promptly and responded to questions about locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Accountable for recovering and replenishing the sales floor.
- Handled all customer relation issues graciously and in accordance with company standards and procedures.
Education
Associate of Science - Business Administration
East Los Angeles College
Monterey Park, CA12-2026
Associate of Arts - Social Sciences
East Los Angeles College
Monterey Park, CA06-2020
Skills
- Time management
- Organization
- Prioritization
- Critical thinking
- Customer satisfaction
- Verbal and written communication
- Attention to detail
- Confidentiality and discretion
- Microsoft office
ADDITIONAL SKILLS
Bilingual- English and Spanish
Timeline
Intermediate Clerk
Los Angeles County Department of Health Services
07.2024 - Current
Cashier Assistant
Costco
06.2020 - 07.2024
Associate of Arts - Social Sciences
East Los Angeles College
Associate of Science - Business Administration
East Los Angeles College