Claude Carelle Ngassam
Summary
I am a LOGISTICS AND SUPPLY CHAIN reliable professional ready to take on challenges using problem-solving and task prioritization skills to help team succeed
Overview
6
6
years of professional experience
Work History
Collection Customer Service Agent
National Bank of Canada
09.2024 - Current
- Contact large volume of clients and establish trust-based relationships in order to properly assess clients' financial situation
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and negotiate to obtain a payment agreement
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Supply Chain Coordinator Assistant
First Company Sarl, Cameroun
08.2020 - 05.2024
- Analyzed market trends and customer demands to forecast future inventory needs accurately as well as optimize warehouse space utilization
- Analyzed data to identify trends and opportunities for process improvements, leading to increased efficiency in operations.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Ensuring on time distribution of the products so as to reducing delivery time by 15%
- Optimized warehouse space utilization, consolidating stock and improving overall organization.
Customer Service Representative
Yoomee Cameroon
06.2019 - 08.2020
- Delivered fast. trusting and friendly service to handle questions and service complaints.
- Processed orders, prepared correspondences, and completed required documentation.
- Analyzed customer feedback to identify trends and suggested improvements for business.
- Collaborated across departments to resolve customer-related issues.
Education
Bachelor of Science - Logistics And Transport Management
Institute Universitaire Du Golfe De Guinée
Douala,Cameroon11-2022
Skills
- Fluent Bi-lingual
- Exceptional team work skills
- Ability to multitask
- Active listening and Critical thinker
- Excellent computer skills
- Strong problem-solving skills
- Decision-making
- Warehousing processes
- Punctual and dependable
- Client relations
Timeline
Collection Customer Service Agent
National Bank of Canada
09.2024 - Current
Supply Chain Coordinator Assistant
First Company Sarl, Cameroun
08.2020 - 05.2024
Customer Service Representative
Yoomee Cameroon
06.2019 - 08.2020
Bachelor of Science - Logistics And Transport Management
Institute Universitaire Du Golfe De Guinée
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